SherpaDesk REVIEW

IT Service Management Software

No user reviews
USER SATISFACTION 100%
OUR SCORE 7.5

What is SherpaDesk?

SherpaDesk delivers a powerful, reliable customer management platform dedicated to IT businesses, enabling them to provide high-quality service to their clients, be it IT services, software development, or web design, while still being able to give topnotch customer service to mundane issues and concerns. The platform also has other benefits aside from being a fully functional help desk solution – monitor time across your organization, generate invoices automatically, and provide you with insights to help make more intelligent decisions.

Apps for Android and Apple devices are available, enabling you and your team to be instantly in touch with your customers even if you are away from the office, in the field, or on the road. With your smartphone or tablet, you can access the system and manage support tickets, monitor time, and deliver invoices anytime and anywhere.

Overview of SherpaDesk Benefits

SherpaDesk simplifies collaboration and communication among and between team members, resulting in streamlined and efficient workflows. This occurs without any complication as SherpaDesk can easily fit into any existing work environment, fitting into how people work instead of having your people adjust their work processes and organization preferences to the system.

Tracking time is essential for any business and organization. With SheraDesk, users can log in from anywhere, even when they are on the go. The software allows them to record their time directly from the email inbox. You don’t have to worry about clocking in against current projects, accounts, or support issues. SherpaDesk has got you covered.

No more do you have to crunch the numbers and analyze figures so you can send accurate invoices to your clients. SherpaDesk is fitted with invoicing tools that automate everything, from pushing all your time entries to your invoice to calculating the fees and delivering the invoice to your clients. You can also set the system to accommodate unique payment agreements.

SherpaDesk allows you to leverage their cloud-hosted smart filtering technology, a capability where you can see deep into your business. You can view a breakdown of the hours worked by your agents and determine areas that required more time and expert support. With this functionality, you can come to intelligent business decisions on how to deploy your staff, what the common issues your customers face, and ensure that your support team is paid accurately for the services they provided.

Overview of SherpaDesk Features

  • Email and Phone Customer Support
  • Ticket Management
  • Time Tracking and Invoicing
  • Email Parsing
  • Asset Management
  • Project Management
  • Customer Engagement
  • Mobile and Web Applications
  • Customization
  • Reporting
  • API and Integrations

SherpaDesk Position In Our Categories

Position of SherpaDesk in our main categories:

100

SherpaDesk is one of the top 100 Customer Support Software products

100

SherpaDesk is one of the top 100
Customer Support Software products


SherpaDesk is also listed in the following subcategories:

Category:Position:
IT Service Management Software#9

Since each organization has specific business needs, it is prudent for them to refrain from seeking a one-size-fits-all perfect software application. Needless to say, it would be useless to try to find such a system even among popular software applications. The clever thing to do would be to list the various important factors that require consideration such as key features, budget, skill levels of employees, company size etc. Then, you should do your groundwork thoroughly and check out each of the apps in your shortlist in detail. Such in-depth homework can make certain you weed out ill-fitting applications and select the solution that provides all the elements you need for business success.

How Much Does SherpaDesk Cost?

SherpaDesk Pricing Plans For Enterpises & Small Business:

SherpaDesk offers a simple pricing scheme that comes with unlimited features and other great tools to help you grow your business.

$39/tech/month

  • Robust Time Tracking
  • Unlimited Email Boxes
  • Unlimited Customers
  • Unlimited Projects
  • Unlimited Invoicing
  • Unlimited Asset Tracking

User Satisfaction

We realize that when you make a decision to buy Customer Support Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and opinions about SherpaDesk across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with SherpaDesk. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.
POSITIVE SOCIAL MENTIONS

15

NEGATIVE SOCIAL MENTIONS

0

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Technical details

Devices Supported
  • Windows
  • Linux
  • Android
  • iPhone/iPad
  • Mac
  • Web-based
Language Support
  • USA
  • UK
  • Canada
  • International
Pricing Model
  • Monthly payment
Customer Types
  • Small Business
  • Large Enterprises
  • Medium Business
  • Freelancers
Deployment
  • Cloud Hosted

What Support Does This Vendor Offer?

  • EMAIL
  • PHONE NO.
  • LIVE SUPPORT
  • TRAINING
  • TICKETS

What are SherpaDesk pricing details?

SherpaDesk Pricing Plans:

SherpaDesk offers a simple pricing scheme that comes with unlimited features and other great tools to help you grow your business.

$39/tech/month

  • Robust Time Tracking
  • Unlimited Email Boxes
  • Unlimited Customers
  • Unlimited Projects
  • Unlimited Invoicing
  • Unlimited Asset Tracking

What integrations are available for SherpaDesk?

SherpaDesk integrates with the following business systems and applications:

  • Salesforce Sales Cloud
  • QuickBooks
  • FreshBooks
  • QuickBooks Online
  • Microsoft Office 365

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