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SherpaDesk Review

SherpaDesk
Our score: 7.5 User satisfaction: 100%

What is SherpaDesk?

SherpaDesk is a powerful, reliable customer management platform dedicated to IT businesses, enabling them to provide high-quality service to their clients, be it IT services, software development, or web design, while still being able to give topnotch customer service to mundane issues and concerns. The platform also has other benefits aside from being a fully functional help desk solution – monitor time across your organization, generate invoices automatically, and provide you with insights to help make more intelligent decisions.

Apps for Android and Apple devices are available, enabling you and your team to be instantly in touch with your customers even if you are away from the office, in the field, or on the road. With your smartphone or tablet, you can access the system and manage support tickets, monitor time, and deliver invoices anytime and anywhere.

Overview of SherpaDesk Benefits

SherpaDesk simplifies collaboration and communication among and between team members, resulting in streamlined and efficient workflows. This occurs without any complication as SherpaDesk can easily fit into any existing work environment, fitting into how people work instead of having your people adjust their work processes and organization preferences to the system.

Tracking time is essential for any business and organization. With SheraDesk, users can log in from anywhere, even when they are on the go. The software allows them to record their time directly from the email inbox. You don’t have to worry about clocking in against current projects, accounts, or support issues. SherpaDesk has got you covered.

No more do you have to crunch the numbers and analyze figures so you can send accurate invoices to your clients. SherpaDesk is fitted with invoicing tools that automate everything, from pushing all your time entries to your invoice to calculating the fees and delivering the invoice to your clients. You can also set the system to accommodate unique payment agreements.

SherpaDesk allows you to leverage their cloud-hosted smart filtering technology, a capability where you can see deep into your business. You can view a breakdown of the hours worked by your agents and determine areas that required more time and expert support. With this functionality, you can come to intelligent business decisions on how to deploy your staff, what the common issues your customers face, and ensure that your support team is paid accurately for the services they provided.

Overview of SherpaDesk Features

  • Email and Phone Customer Support
  • Ticket Management
  • Time Tracking and Invoicing
  • Email Parsing
  • Asset Management
  • Project Management
  • Customer Engagement
  • Mobile and Web Applications
  • Customization
  • Reporting
  • API and Integrations

SherpaDesk Position In Our Categories

Since businesses have unique business-related needs, it is only sensible that they steer clear of deciding on an all-encompassing, ideal business program. Still, it would be hard to try to come across such an app even among recognizable software products. The correct step to do is to write down the varied vital functions that need careful thought like major features, price plans, skill capability of staff members, business size, etc. Thereafter, you should perform the product research to a full extent. Browse over some SherpaDesk reviews and scrutinize the other software products in your shortlist in detail. Such detailed product investigation makes sure you stay away from poorly fit apps and select the system that has all the function your company requires.

Position of SherpaDesk in our main categories:

TOP 200

SherpaDesk is one of the top 200 Customer Support Software products

SherpaDesk is also listed in the following subcategories:

Enterprises have diverse needs and requirements and no software solution can be just right in such a scenario. It is pointless to try to find an ideal off-the-shelf software product that fulfills all your business requirements. The intelligent thing to do would be to customize the solution for your special requirements, staff member skill levels, budget, and other factors. For these reasons, do not rush and subscribe to well-publicized trendy systems. Though these may be widely used, they may not be the best fit for your unique needs. Do your homework, investigate each short-listed platform in detail, read a few SherpaDesk IT Service Management Software reviews, contact the maker for explanations, and finally select the app that provides what you want.

How Much Does SherpaDesk Cost?

SherpaDesk Pricing Plans:

Free Trial

SherpaDesk

$39/tech/month

SherpaDesk offers a simple pricing scheme that comes with unlimited features and other great tools to help you grow your business.

$39/tech/month

  • Robust Time Tracking
  • Unlimited Email Boxes
  • Unlimited Customers
  • Unlimited Projects
  • Unlimited Invoicing
  • Unlimited Asset Tracking

User Satisfaction

Positive Social Media Mentions 15
Negative Social Media Mentions 0

We realize that when you make a decision to buy IT Service Management Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and SherpaDesk reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with SherpaDesk. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Video

Technical details

Devices Supported

  • Windows
  • Linux
  • Android
  • iPhone/iPad
  • Mac
  • Web-based

Deployment

  • Cloud Hosted

Language Support

  • English

Pricing Model

  • Monthly payment

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business
  • Freelancers

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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SherpaDesk Comparisons

SherpaDesk user reviews

Awesome ITSM Software

Read full review >
Derek Iannelli-Smith
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 19.02.2019 Company Size: 1-10 Employees Industry: Information Services

What are SherpaDesk pricing details?

SherpaDesk Pricing Plans:

Free Trial

SherpaDesk

$39/tech/month

SherpaDesk offers a simple pricing scheme that comes with unlimited features and other great tools to help you grow your business.

$39/tech/month

  • Robust Time Tracking
  • Unlimited Email Boxes
  • Unlimited Customers
  • Unlimited Projects
  • Unlimited Invoicing
  • Unlimited Asset Tracking

What integrations are available for SherpaDesk?

SherpaDesk integrates with the following business systems and applications:

  • Salesforce Sales Cloud
  • QuickBooks
  • FreshBooks
  • QuickBooks Online
  • Microsoft Office 365

SherpaDesk average rating:

Average score
5/5 (1 user reviews)
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Write your own review of this product

ADD A REVIEW

The most favorable review

Derek Iannelli-Smith

PROS: For one user it is FREE! I have also gone back and forth with the owner many times with questions etc, and it has always been timely and effective. Highly recommend it! Clean interface, clients like the dashboard and interface, reporting is excellent, and can't beat the price.

CONS: I have not found anything that is something that needs to work better yet...

Reviewed 1 year ago

Read full review >

The least favorable review

Derek Iannelli-Smith

PROS: For one user it is FREE! I have also gone back and forth with the owner many times with questions etc, and it has always been timely and effective. Highly recommend it! Clean interface, clients like the dashboard and interface, reporting is excellent, and can't beat the price.

CONS: I have not found anything that is something that needs to work better yet...

Reviewed 1 year ago

Read full review >

More reviews from 1 actual users:

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  • Latest
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Awesome ITSM Software

Read full review >
Derek Iannelli-Smith
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 19.02.2019 Company Size: 1-10 Employees Industry: Information Services

PROS: For one user it is FREE! I have also gone back and forth with the owner many times with questions etc, and it has always been timely and effective. Highly recommend it! Clean interface, clients like the dashboard and interface, reporting is excellent, and can't beat the price.

CONS: I have not found anything that is something that needs to work better yet...

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Reviewed By Jenny Chang
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