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SherpaDesk Review
What is SherpaDesk?
SherpaDesk is a powerful, reliable customer management platform dedicated to IT businesses, enabling them to provide high-quality service to their clients, be it IT services, software development, or web design, while still being able to give topnotch customer service to mundane issues and concerns. The platform also has other benefits aside from being a fully functional help desk solution – monitor time across your organization, generate invoices automatically, and provide you with insights to help make more intelligent decisions.
Apps for Android and Apple devices are available, enabling you and your team to be instantly in touch with your customers even if you are away from the office, in the field, or on the road. With your smartphone or tablet, you can access the system and manage support tickets, monitor time, and deliver invoices anytime and anywhere.
Show MoreOverview of SherpaDesk Benefits
SherpaDesk simplifies collaboration and communication among and between team members, resulting in streamlined and efficient workflows. This occurs without any complication as SherpaDesk can easily fit into any existing work environment, fitting into how people work instead of having your people adjust their work processes and organization preferences to the system.
Tracking time is essential for any business and organization. With SheraDesk, users can log in from anywhere, even when they are on the go. The software allows them to record their time directly from the email inbox. You don’t have to worry about clocking in against current projects, accounts, or support issues. SherpaDesk has got you covered.
No more do you have to crunch the numbers and analyze figures so you can send accurate invoices to your clients. SherpaDesk is fitted with invoicing tools that automate everything, from pushing all your time entries to your invoice to calculating the fees and delivering the invoice to your clients. You can also set the system to accommodate unique payment agreements.
SherpaDesk allows you to leverage their cloud-hosted smart filtering technology, a capability where you can see deep into your business. You can view a breakdown of the hours worked by your agents and determine areas that required more time and expert support. With this functionality, you can come to intelligent business decisions on how to deploy your staff, what the common issues your customers face, and ensure that your support team is paid accurately for the services they provided.
Show MoreOverview of SherpaDesk Features
- Email and Phone Customer Support
- Ticket Management
- Time Tracking and Invoicing
- Email Parsing
- Asset Management
- Project Management
- Customer Engagement
- Mobile and Web Applications
- Customization
- Reporting
- API and Integrations
SherpaDesk Position In Our Categories
Since businesses have unique business-related requirements, it is only reasonable that they avoid selecting a one-size-fits-all, ideal software system. Nonetheless, it is almost impossible to try to pinpoint such application even among well-known software systems. The logical thing to undertake would be to set down the different critical functions which need deliberation such as critical features, price terms, skill competence of staff members, company size, etc. Next, you should conduct your research comprehensively. Go over these SherpaDesk analyses and explore each of the software solutions in your shortlist more closely. Such all-encompassing research ensure you drop unsuitable apps and subscribe to the one which meets all the function your company requires.
Position of SherpaDesk in our main categories:
TOP
200
SherpaDesk is one of the top 200 Customer Support Software products
There are popular and widely used solutions in each software category. But are they automatically the best fit for your enterprise’s unique wants? A market-leading software product may have thousands of subscribers, but does it present what you need? For this reason, do not blindly invest in popular systems. Read at least a few SherpaDesk IT Service Software reviews and mull over the factors that you wish to have in the software such as the price, main features, available integrations etc. Then, select a few apps that fit your needs. Try out the free trials of these apps, read online opinions, get explanations from the seller, and do your investigation systematically. This profound homework is certain to help you select the finest software solution for your firm’s specific wants.
How Much Does SherpaDesk Cost?
SherpaDesk Pricing Plans:
Free Trial
SherpaDesk
$39/tech/month
What are SherpaDesk pricing details?
SherpaDesk Pricing Plans:
Free Trial
SherpaDesk
$39/tech/month
SherpaDesk offers a simple pricing scheme that comes with unlimited features and other great tools to help you grow your business.
$39/tech/month
- Robust Time Tracking
- Unlimited Email Boxes
- Unlimited Customers
- Unlimited Projects
- Unlimited Invoicing
- Unlimited Asset Tracking
User Satisfaction
Positive Social Media Mentions
15
Negative Social Media Mentions
0
We know that when you make a decision to get a IT Service Software it’s crucial not only to learn how experts rank it in their reviews, but also to find out if the real users and enterprises that purchased it are indeed satisfied with the product. Because of that need we’ve devised our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and SherpaDesk reviews across a broad range of social media sites. The data is then featured in an easy to digest form revealing how many people had positive and negative experience with SherpaDesk. With that information at your disposal you should be prepared to make an informed business decision that you won’t regret.
Video
Technical details
Devices Supported
- Windows
- Linux
- Android
- iPhone/iPad
- Mac
- Web-based
Deployment
- Cloud Hosted
Language Support
- English
Pricing Model
- Monthly payment
Customer Types
- Small Business
- Large Enterprises
- Medium Business
- Freelancers
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for SherpaDesk?
SherpaDesk integrates with the following business systems and applications:
- Salesforce Sales Cloud
- QuickBooks
- FreshBooks
- QuickBooks Online
- Microsoft Office 365
SherpaDesk User Reviews
SherpaDesk average rating:
5/5
Overall impression
5/5
Customer Support
5/5
Value for Money
5/5
Ease of Use
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ADD A REVIEWMore reviews from 1 actual users:
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Awesome ITSM Software
Read full review >
5/5
Overall impression
5/5
Customer Support
5/5
Value for Money
5/5
Ease of Use
Published on: 18.04.2021
Company Size: 1-10 Employees
Industry: Information Services
PROS: For one user it is FREE! I have also gone back and forth with the owner many times with questions etc, and it has always been timely and effective. Highly recommend it! Clean interface, clients like the dashboard and interface, reporting is excellent, and can't beat the price.
CONS: I have not found anything that is something that needs to work better yet...
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SherpaDesk user reviews
Awesome ITSM Software
Read full review >
5/5
Overall impression
5/5
Customer Support
5/5
Value for Money
5/5
Ease of Use
Published on: 18.04.2021
Company Size: 1-10 Employees
Industry: Information Services
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