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SherpaDesk Review
What is SherpaDesk?
SherpaDesk is a powerful, reliable customer management platform dedicated to IT businesses, enabling them to provide high-quality service to their clients, be it IT services, software development, or web design, while still being able to give topnotch customer service to mundane issues and concerns. The platform also has other benefits aside from being a fully functional help desk solution – monitor time across your organization, generate invoices automatically, and provide you with insights to help make more intelligent decisions.
Apps for Android and Apple devices are available, enabling you and your team to be instantly in touch with your customers even if you are away from the office, in the field, or on the road. With your smartphone or tablet, you can access the system and manage support tickets, monitor time, and deliver invoices anytime and anywhere.
Show MoreOverview of SherpaDesk Benefits
SherpaDesk simplifies collaboration and communication among and between team members, resulting in streamlined and efficient workflows. This occurs without any complication as SherpaDesk can easily fit into any existing work environment, fitting into how people work instead of having your people adjust their work processes and organization preferences to the system.
Tracking time is essential for any business and organization. With SheraDesk, users can log in from anywhere, even when they are on the go. The software allows them to record their time directly from the email inbox. You don’t have to worry about clocking in against current projects, accounts, or support issues. SherpaDesk has got you covered.
No more do you have to crunch the numbers and analyze figures so you can send accurate invoices to your clients. SherpaDesk is fitted with invoicing tools that automate everything, from pushing all your time entries to your invoice to calculating the fees and delivering the invoice to your clients. You can also set the system to accommodate unique payment agreements.
SherpaDesk allows you to leverage their cloud-hosted smart filtering technology, a capability where you can see deep into your business. You can view a breakdown of the hours worked by your agents and determine areas that required more time and expert support. With this functionality, you can come to intelligent business decisions on how to deploy your staff, what the common issues your customers face, and ensure that your support team is paid accurately for the services they provided.
Show MoreOverview of SherpaDesk Features
- Email and Phone Customer Support
- Ticket Management
- Time Tracking and Invoicing
- Email Parsing
- Asset Management
- Project Management
- Customer Engagement
- Mobile and Web Applications
- Customization
- Reporting
- API and Integrations
SherpaDesk Position In Our Categories
Keeping in mind businesses have special business-related needs, it is only logical that they steer clear of subscribing to a one-size-fits-all, ideal business application. Having said that, it is troublesome to stumble on such a software product even among recognizable software products. The reasonable step to undertake would be to list the several major factors which demand investigation such as essential features, costing, technical skill capability of staff, organizational size, etc. Next, you should double down on your product research thoroughly. Read some of these SherpaDesk analyses and explore the other software options in your list in detail. Such well-rounded research makes sure you steer clear of unsuitable apps and subscribe to the one that has all the tools your company requires in growing the business.
Position of SherpaDesk in our main categories:
TOP
200
SherpaDesk is one of the top 200 Customer Support Software products
Organizations have different wants and requirements and no software platform can be just right in such a condition. It is futile to try to find an ideal out-of-the-box software app that fulfills all your business wants. The smart thing to do would be to modify the system for your special requirements, worker skill levels, budget, and other factors. For these reasons, do not rush and subscribe to well-publicized trendy systems. Though these may be widely used, they may not be the best fit for your specific requirements. Do your research, investigate each short-listed platform in detail, read a few SherpaDesk IT Service Software reviews, call the maker for explanations, and finally select the application that provides what you require.
How Much Does SherpaDesk Cost?
SherpaDesk Pricing Plans:
Free Trial
SherpaDesk
$39/tech/month
What are SherpaDesk pricing details?
SherpaDesk Pricing Plans:
Free Trial
SherpaDesk
$39/tech/month
SherpaDesk offers a simple pricing scheme that comes with unlimited features and other great tools to help you grow your business.
$39/tech/month
- Robust Time Tracking
- Unlimited Email Boxes
- Unlimited Customers
- Unlimited Projects
- Unlimited Invoicing
- Unlimited Asset Tracking
User Satisfaction
Positive Social Media Mentions
15
Negative Social Media Mentions
0
We realize that when you make a decision to get a IT Service Software it’s important not only to see how experts score it in their reviews, but also to discover whether the actual people and enterprises that bought it are actually content with the product. Because of that need we’ve devised our behavior-based Customer Satisfaction Algorithm™ that aggregates customer reviews, comments and SherpaDesk reviews across a vast array of social media sites. The data is then displayed in an easy to digest format showing how many customers had positive and negative experience with SherpaDesk. With that information available you should be prepared to make an informed purchasing decision that you won’t regret.
Video
Technical details
Devices Supported
- Windows
- Linux
- Android
- iPhone/iPad
- Mac
- Web-based
Deployment
- Cloud Hosted
Language Support
- English
Pricing Model
- Monthly payment
Customer Types
- Small Business
- Large Enterprises
- Medium Business
- Freelancers
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for SherpaDesk?
SherpaDesk integrates with the following business systems and applications:
- Salesforce Sales Cloud
- QuickBooks
- FreshBooks
- QuickBooks Online
- Microsoft Office 365
SherpaDesk User Reviews
SherpaDesk average rating:
5/5
Overall impression
5/5
Customer Support
5/5
Value for Money
5/5
Ease of Use
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ADD A REVIEWMore reviews from 1 actual users:
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Awesome ITSM Software
Read full review >
5/5
Overall impression
5/5
Customer Support
5/5
Value for Money
5/5
Ease of Use
Published on: 18.04.2021
Company Size: 1-10 Employees
Industry: Information Services
PROS: For one user it is FREE! I have also gone back and forth with the owner many times with questions etc, and it has always been timely and effective. Highly recommend it! Clean interface, clients like the dashboard and interface, reporting is excellent, and can't beat the price.
CONS: I have not found anything that is something that needs to work better yet...
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SherpaDesk user reviews
Awesome ITSM Software
Read full review >
5/5
Overall impression
5/5
Customer Support
5/5
Value for Money
5/5
Ease of Use
Published on: 18.04.2021
Company Size: 1-10 Employees
Industry: Information Services
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