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SherpaDesk REVIEW

IT Service Management Software

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What is SherpaDesk?

SherpaDesk is a powerful, reliable customer management platform dedicated to IT businesses, enabling them to provide high-quality service to their clients, be it IT services, software development, or web design, while still being able to give topnotch customer service to mundane issues and concerns. The platform also has other benefits aside from being a fully functional help desk solution – monitor time across your organization, generate invoices automatically, and provide you with insights to help make more intelligent decisions.

Apps for Android and Apple devices are available, enabling you and your team to be instantly in touch with your customers even if you are away from the office, in the field, or on the road. With your smartphone or tablet, you can access the system and manage support tickets, monitor time, and deliver invoices anytime and anywhere.

Overview of SherpaDesk Benefits

SherpaDesk simplifies collaboration and communication among and between team members, resulting in streamlined and efficient workflows. This occurs without any complication as SherpaDesk can easily fit into any existing work environment, fitting into how people work instead of having your people adjust their work processes and organization preferences to the system.

Tracking time is essential for any business and organization. With SheraDesk, users can log in from anywhere, even when they are on the go. The software allows them to record their time directly from the email inbox. You don’t have to worry about clocking in against current projects, accounts, or support issues. SherpaDesk has got you covered.

No more do you have to crunch the numbers and analyze figures so you can send accurate invoices to your clients. SherpaDesk is fitted with invoicing tools that automate everything, from pushing all your time entries to your invoice to calculating the fees and delivering the invoice to your clients. You can also set the system to accommodate unique payment agreements.

SherpaDesk allows you to leverage their cloud-hosted smart filtering technology, a capability where you can see deep into your business. You can view a breakdown of the hours worked by your agents and determine areas that required more time and expert support. With this functionality, you can come to intelligent business decisions on how to deploy your staff, what the common issues your customers face, and ensure that your support team is paid accurately for the services they provided.

Overview of SherpaDesk Features

  • Email and Phone Customer Support
  • Ticket Management
  • Time Tracking and Invoicing
  • Email Parsing
  • Asset Management
  • Project Management
  • Customer Engagement
  • Mobile and Web Applications
  • Customization
  • Reporting
  • API and Integrations

SherpaDesk Position In Our Categories

Position of SherpaDesk in our main categories:


SherpaDesk is one of the top 200 Customer Support Software products


SherpaDesk is one of the 200
Customer Support Software products

SherpaDesk is also listed in the following subcategories:

IT Service Management Software#20
IT Service Management Software#20

Every organization has different needs and needs a software that can be personalized for their size, kind of workers and customers, and the specific industry they are in. For these reasons, no system can proffer perfect functionality off-the-shelf. When you look for a software app, first be sure what you require it for. Read some SherpaDesk reviews and ask yourself do you want basic tools or do you want advanced tools? Are there any industry-specific tools that you are looking for? Get the answers to these queries to assist your search. There are lots of factors that you need to mull over and these include your budget, specific business needs, your organization size, integration requirements etc. Take your time, try out a few free trials, and finally select the platform that provides all that you need to enhance your company competence and productivity.

How Much Does SherpaDesk Cost?

SherpaDesk offers a simple pricing scheme that comes with unlimited features and other great tools to help you grow your business.


  • Robust Time Tracking
  • Unlimited Email Boxes
  • Unlimited Customers
  • Unlimited Projects
  • Unlimited Invoicing
  • Unlimited Asset Tracking

User Satisfaction

We realize that when you make a decision to buy IT Service Management Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and SherpaDesk reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with SherpaDesk. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.






Technical details

Devices Supported
  • Windows
  • Linux
  • Android
  • iPhone/iPad
  • Mac
  • Web-based
Language Support
  • English
Pricing Model
  • Monthly payment
Customer Types
  • Small Business
  • Large Enterprises
  • Medium Business
  • Freelancers
  • Cloud Hosted

What Support Does This Vendor Offer?


What are SherpaDesk pricing details?

SherpaDesk offers a simple pricing scheme that comes with unlimited features and other great tools to help you grow your business.


  • Robust Time Tracking
  • Unlimited Email Boxes
  • Unlimited Customers
  • Unlimited Projects
  • Unlimited Invoicing
  • Unlimited Asset Tracking

What integrations are available for SherpaDesk?

SherpaDesk integrates with the following business systems and applications:

  • Salesforce Sales Cloud
  • QuickBooks
  • FreshBooks
  • QuickBooks Online
  • Microsoft Office 365

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