- Home Expense Management Software Shoeboxed It used to be a great solution, and now… It is tired and barely functional.
- Why is FinancesOnline free
User review
of Shoeboxed
It used to be a great solution, and now… It is tired and barely functional.
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by Anonymous Reviewer
USER SATISFACTION
RECOMMENDATION Very unlikely
2 out of 7
COST EFFICENCY Good
5out of 7
OVERALL IMPRESSION mediocre
2out of 5
EASE OF USE mediocre
2out of 5
CUSTOMER SUPPORT very poor
1out of 5
PROS & CONS
What are the best aspects of this product?
They scan your receipts and can review them through their interface
What aspects are problematic or could work better?
I have a few:
I can't export each receipt separately easily.
The customer service is NON EXISTENT, I send messages and no one responds.
The interface is clunky and slow and has not been updated in years (we have been a customer for 6 years)
The scanning has gone downhill, the quality of the OCR is HORRIBLE. My scans with Quickbooks are better (and part of the subscription).
What features/services would you like to see in future versions of this product?
See my problems for things that would help.
What specific problems in your company were solved by this product?
Customer Service. I don't think anyone works there.
Are you a current user of this product?
Yes
USER DETAILS
How long have you been using this product?
3-5 years
COMPANY DETAILS
What is your company size?
11-50 Employees
What is your industry?
Retail
USAGE & IMPLEMENTATION
How did your company implement this product?
in the cloud
How long did it take to set up this product?
less than 1 day
How many people in your company actively use this product?
several employees
What is the primary use of this product in your company?
mostly B2B
PRICING & COSTS
What was the cost of implementing this product?
30
What is your total annual cost for using this product?
630
How long is your contract with the vendor?
Unlimited
Did you get any discount for this product? How much?
No
FEATURE DETAILS
Expense Reports
Expense Report Generation very good
4
Bank/Credit Card Integration very poor
1
Smart Categorization mediocre
2
Digital Receipt Management ok
3
Employee Reimbursement mediocre
2
Mobile
Receipt Capture very good
4
Administration
Standard Integration mediocre
2
Workflow very poor
1
Automated Reminders very poor
1
Policy Compliance Management ok
3
User Role and Access Management ok
3
Platform
Reporting ok
3
APIs/Integrations mediocre
2
Performance and Reliability very poor
1
Mobile User Support mediocre
2
Offline very poor
1
