Cost effective

What are the best aspects of this product?

It is all you may need for your CRM solutions. When you think of a CRM tool that offers industry applications and has a rich set of features to help you all the way, then Siebel is that tool. It brings modernity at your doorsteps to help you manage data and your business operations with ease. The wide functional areas it comes include among them marketing, sales, pricing, call center and eservice. On the part of industry applications, it accommodates the telecom, auto, and manufacturing industries. When you search the market for such a CRM tool, you will not find any other like what the Oracle Siebel has to offer.

What aspects are problematic or could work better?

It can frustrate a user if the user did not take the time to learn what role each feature plays. It is a complex tool due to the numerous functionalities it has in place. A user should understand that they do not have to use all those features. If you go in without understanding what it takes to make the best use of this product, some of those features will become obsolete to you. You have to take the time to train and understand what is needed for each of the feature and become an expert on the same. With such a rich functionality, you can be confused and find it difficult to implement into your business.

What specific problems in your company were solved by this product?

It is a real cost saver for most businesses. When it comes to having control of your sales and data that comes with it, this tool gives you that efficiency. As a result, you are able to process sales within a short time and thus save on the cost. It has saved millions in revenue and cost on a yearly basis due as you are able to effectively track order processing and transactions with ease. Due to this, you can identify errors and correct them with ease to keep the process smooth. In short, your daily tasks are smooth and effortless as you can automate most of those tasks which saves the cost of hiring someone to perform those tasks.

Are you a current user of this product?

Yes