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Siebel CRM REVIEW

CRM Software

10 user reviews
USER SATISFACTION 98%
OUR SCORE 8.8

What is Siebel CRM?

Oracle Siebel CRM is branded as one of the most comprehensive customer relationship management (CRM) solutions and a pioneer in the sales force automation. The software enables businesses to maximize the growth of their top and bottom line and deliver exceptional experiences to their customers across all channels, touchpoints, and devices.

Oracle Siebel CRM provides users with a vast range of sales, marketing and customer service capabilities and tools that are designed to fit the best practices of over 20 industries. This makes Oracle Siebel CRM a highly sophisticated, scalable, and advanced platform that can be implemented as on-premise and on-demand.

Overview of Siebel CRM Benefits

One of the most widely-used and popular customer relationship management (CRM) systems in the market today, Oracle Siebel CRM is noted mainly for its sales force automation roots and its vast collection of solutions that are tailored to fit 20 different industries. Designed to help medium-sized to large enterprise manage their customer facing operations, Oracle Siebel CRM provides transactional, analytical, and engagement tools and capabilities to help users get the job done.

On top of Oracle Siebel CRM’s deep roots in sales force automation, the software offers traditional applications such as marketing campaign management and ticket management, as well as sales collaboration, quote and order capture, help desk, self-service, loyalty and events management among others. The platform seamlessly integrates with other systems from Oracle’s business application suite, including Oracle Social Cloud.

Users have the option to deploy Oracle Siebel CRM as an on-premise or on-demand solution, giving them the flexibility they need and enabling them to incorporate the software based on their requirements instead of having to modify their existing setup and processes around it.

Oracle Siebel CRM is a multi-awarded and widely recognized CRM software, a clear indication of how it impacts businesses, their performance, and overall growth. Analyst firm IDC declared that Oracle Siebel CRM is the leader of the CRM market when it comes to sales force automation (SFA), marketing and customer service. Datamonitor, another research and analysis agency, placed Oracle Siebel CRM as one of the top solutions in almost every aspect of CRM technology.

Overview of Siebel CRM Features

  • Sales
  • Quote and Order Capture
  • Enterprise Marketing Suite
  • Contact Center and Service
  • Self Service and E-Billing
  • Partner Relationship Management
  • Sales Analytics
  • Partner and Channel Management
  • Email Marketing
  • Marketing Analytics
  • Quote and Order Lifecycle Management
  • Product and Pricing Analytics
  • Product and Catalog Management

Siebel CRM Position In Our Categories

Position of Siebel CRM in our main categories:

50

Siebel CRM is one of the top 50 CRM Software products

50

Siebel CRM is one of the top 50
CRM Software products


If you are considering Siebel CRM it might also be a good idea to examine other subcategories of Best CRM Software gathered in our base of SaaS software reviews.Customer Service Software, Online CRM Software, Social CRM Software

Every business is different, and can need a special CRM Software solution that will be designed for their business size, type of customers and staff and even specific niche they support. You should not count on locating a perfect services that is going to be suitable for each business regardless of their background is. It may be a good idea to read a few Siebel CRM reviews first and even then you should keep in mind what the solution is intended to do for your business and your employees. Do you require an easy and intuitive app with only elementary features? Will you really make use of the complex tools needed by experts and large enterprises? Are there any particular tools that are especially beneficial for the industry you operate in? If you ask yourself these questions it is going to be much easier to locate a reliable service that will fit your budget.

How Much Does Siebel CRM Cost?

Siebel CRM Pricing Plans:

Contact Siebel CRM for enterprise pricing information and other product details. You can also submit a request for a free trial.

User Satisfaction

We realize that when you make a decision to buy CRM Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Siebel CRM reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Siebel CRM. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

POSITIVE SOCIAL MENTIONS

170

NEGATIVE SOCIAL MENTIONS

4

Video

Technical details

Devices Supported
  • Windows
  • Android
  • iPhone/iPad
  • Mac
  • Web-based
Language Support
  • USA
  • UK
  • Canada
  • International
Pricing Model
  • Quote-based
Customer Types
  • Small Business
  • Large Enterprises
  • Medium Business
Deployment
  • Cloud Hosted
  • On Premise

What Support Does This Vendor Offer?

  • EMAIL
  • PHONE NO.
  • LIVE SUPPORT
  • TRAINING
  • TICKETS

Siebel CRM User Reviews


Blake 3 months ago
Verified
user



Patricia 3 months ago
Verified
user



Vicky 3 months ago
Verified
user


What are Siebel CRM pricing details?

Siebel CRM Pricing Plans:

Contact Siebel CRM for enterprise pricing information and other product details. You can also submit a request for a free trial.

What integrations are available for Siebel CRM?

No information available.

User reviews


User reviews in total: 10

4
6
0
0
0

Average Rating:

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The most favorable review

Ida H.

4 months ago


Pros:
It provides a huge opportunity for any business to operate seamlessly. When you think of integration, not many CRM tools will integrate with multiple systems in businesses. For the case of Siebel, it integrates well with other applications in your business making it a good add-on to your business. The idea is to manage the data that comes in and out of your system and that is what Siebel does. It is a flexible tool that plays well with other systems and thus no need to change or install new software applications. It has multiple features suited for both medium and large businesses.

Cons:
Despite it being a modern tool with modern solution to businesses, it has its drawbacks when it comes to usage. It can be difficult to maintain this CRM tool. This happens when you want to solve a situation or an issue you have come across. It does not offer a reliable platform on which you can easily solve these solutions within a short period. This is due to the poor documentation of these bugs on how to fix issues. It would be better if the documentation was great to help users solve issues as they come along. Such documentation will help when you have created a code and you need to fix some few bugs moving forward.

The least favorable review

Diana P.

2 months ago


Pros:
It provides the staff with the necessary information they need to move ahead. It has a simple user interface for a tech savvy user to understand what they need to do to make the best use of this product. Siebel is a powerful CRM software that promises to give any type of business the needed support in terms of managing operations and data. It is rich in features that could come in handy depending on what you are looking for. Although you do not have to use all the features that come with it, you can make use of the most that it contains. All this is possible with few or minimal glitches to deal with which is good for business.

Cons:
Despite it being simple in some of the functionalities, it is complex when it comes to customization. For example when a different user is operating the tool, they have to customize according to their needs. Making such changes is an uphill task and requires that you master the technical skills involved. This means that it has a learning curve to it if you want to explore the feature in-depth. All these complications can be frustrating when you want to customize the tool. It would be better if the technical team or developers of this product made customization easy or introduced tutorials on how to go about making such changes with ease.

Published 2 months ago
Verified
user
It provides the staff with the necessary information they need to move ahead. It has a simple user interface for a tech savvy user to understand what they need to do to...



What do you think about this review? Great Poor
Published 3 months ago
Verified
user
As a consultant you have to know how to streamline everything so that customers can view and understand things easily. Oracle Siebel has done that for my company. We are...



What do you think about this review? Great Poor
Published 3 months ago
Verified
user
It is all you may need for your CRM solutions. When you think of a CRM tool that offers industry applications and has a rich set of features to help you all the way, then...



What do you think about this review? Great Poor
Published 3 months ago
Verified
user
It has become an information center for my sales needs. I am able to know everything that is taking place from who bought what, how much they bought and at what time. All...



What do you think about this review? Great Poor
Published 3 months ago
Verified
user
We mostly use it to check or errors in our revenue statements and inflow. It is a perfect tool to quickly identify if there is an issue with the revenue inflow for our...



What do you think about this review? Great Poor
Published 4 months ago
Verified
user
It helps you to create a profile for each client where the tool collects data on each client and populates it on the system. As a result, you can retrieve this data from...



What do you think about this review? Great Poor
Published 4 months ago
Verified
user
It provides a huge opportunity for any business to operate seamlessly. When you think of integration, not many CRM tools will integrate with multiple systems in...



What do you think about this review? Great Poor
Published 4 months ago
Verified
user
It has everything you need to customize, configure and code the system to fit your needs. The integration part of this is seamless and allows you to access data in the...



What do you think about this review? Great Poor
Published 4 months ago
Verified
user
It is an awesome all-round tool for both of my sales and marketing campaigns. It has multiple functionalities that are difficult to find in a single product. With the...



What do you think about this review? Great Poor
Published 5 months ago
Verified
user
It has helped to increase the visibility of our business. We can better manage how customers interact with our business and address their issues in real time. With the...



What do you think about this review? Great Poor

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