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Siebel CRM REVIEW

CRM Software

10 user reviews
USER SATISFACTION 98%
OUR SCORE 8.8

What is Siebel CRM?

Oracle Siebel CRM is branded as one of the most comprehensive customer relationship management (CRM) solutions and a pioneer in the sales force automation. The software enables businesses to maximize the growth of their top and bottom line and deliver exceptional experiences to their customers across all channels, touchpoints, and devices.

Oracle Siebel CRM provides users with a vast range of sales, marketing and customer service capabilities and tools that are designed to fit the best practices of over 20 industries. This makes Oracle Siebel CRM a highly sophisticated, scalable, and advanced platform that can be implemented as on-premise and on-demand.

Overview of Siebel CRM Benefits

One of the most widely-used and popular customer relationship management (CRM) systems in the market today, Oracle Siebel CRM is noted mainly for its sales force automation roots and its vast collection of solutions that are tailored to fit 20 different industries. Designed to help medium-sized to large enterprise manage their customer facing operations, Oracle Siebel CRM provides transactional, analytical, and engagement tools and capabilities to help users get the job done.

On top of Oracle Siebel CRM’s deep roots in sales force automation, the software offers traditional applications such as marketing campaign management and ticket management, as well as sales collaboration, quote and order capture, help desk, self-service, loyalty and events management among others. The platform seamlessly integrates with other systems from Oracle’s business application suite, including Oracle Social Cloud.

Users have the option to deploy Oracle Siebel CRM as an on-premise or on-demand solution, giving them the flexibility they need and enabling them to incorporate the software based on their requirements instead of having to modify their existing setup and processes around it.

Oracle Siebel CRM is a multi-awarded and widely recognized CRM software, a clear indication of how it impacts businesses, their performance, and overall growth. Analyst firm IDC declared that Oracle Siebel CRM is the leader of the CRM market when it comes to sales force automation (SFA), marketing and customer service. Datamonitor, another research and analysis agency, placed Oracle Siebel CRM as one of the top solutions in almost every aspect of CRM technology.

Overview of Siebel CRM Features

  • Sales
  • Quote and Order Capture
  • Enterprise Marketing Suite
  • Contact Center and Service
  • Self Service and E-Billing
  • Partner Relationship Management
  • Sales Analytics
  • Partner and Channel Management
  • Email Marketing
  • Marketing Analytics
  • Quote and Order Lifecycle Management
  • Product and Pricing Analytics
  • Product and Catalog Management

Siebel CRM Position In Our Categories

Position of Siebel CRM in our main categories:

50

Siebel CRM is one of the top 50 CRM Software products

50

Siebel CRM is one of the top 50
CRM Software products


If you are considering Siebel CRM it may also be a good idea to check out other subcategories of Best CRM Software collected in our base of SaaS software reviews.Online CRM Software, Social CRM Software, Feedback & Reviews Management Software

Since each company has specific business wants, it is prudent for them to desist from seeking a one-size-fits-all faultless software system. Needless to say, it would be pointless to try to find such a system even among market-leading software solutions. The intelligent thing to do would be to jot down the various essential aspects that require consideration such as main features, budget, skill levels of staff members, company size etc. Then, you should do your groundwork thoroughly. Read some Siebel CRM reviews and look into each of the other apps in your shortlist in detail. Such comprehensive research can make sure you reject ill-fitting platforms and zero in on the solution that offers all the aspects you require for business success.

How Much Does Siebel CRM Cost?

Siebel CRM Pricing Plans:

Contact Siebel CRM for enterprise pricing information and other product details. You can also submit a request for a free trial.

User Satisfaction

We realize that when you make a decision to buy CRM Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Siebel CRM reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Siebel CRM. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

POSITIVE SOCIAL MENTIONS

170

NEGATIVE SOCIAL MENTIONS

4

Video

Technical details

Devices Supported
  • Windows
  • Android
  • iPhone/iPad
  • Mac
  • Web-based
Language Support
  • USA
  • UK
  • Canada
  • International
Pricing Model
  • Quote-based
Customer Types
  • Small Business
  • Large Enterprises
  • Medium Business
Deployment
  • Cloud Hosted
  • On Premise

What Support Does This Vendor Offer?

  • EMAIL
  • PHONE NO.
  • LIVE SUPPORT
  • TRAINING
  • TICKETS

Siebel CRM User Reviews


Loretta 3 months ago
Verified
user



Orville 3 months ago
Verified
user



Patricia 3 months ago
Verified
user



Claire 3 months ago
Verified
user


What are Siebel CRM pricing details?

Siebel CRM Pricing Plans:

Contact Siebel CRM for enterprise pricing information and other product details. You can also submit a request for a free trial.

What integrations are available for Siebel CRM?

No information available.

User reviews


User reviews in total: 10

4
6
0
0
0

Average Rating:

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The most favorable review

Loretta

3 months ago


Pros:
It has everything you need to customize, configure and code the system to fit your needs. The integration part of this is seamless and allows you to access data in the model for your enterprise systems. It is also Java Script and XML based to give the perfect feel and experience in using the tool. What we loved most about is the fact that it can integrate easily with most of our system applications to suit the enterprise needs. With the idea of integration from the backend, it means that we can configure the system and create customizations that address our needs and those of the institution in full.

Cons:
It has always been the go to tool when it comes to efficiency. However, it user interface is not that powerful let alone friendly. This has become a major problem for most users even after they tried to solve this problem with the open user interface. I did not work. The solution to this is that you have to leverage other external user interfaces in order to get the best experience. You can borrow from the Web based 2.0 version or XML data sources to get the utmost feel of what the tool has to offer. Despite it not having an intuitive user interface, you can get more than enough from this product.

The least favorable review

Patricia

3 months ago


Pros:
It is all you may need for your CRM solutions. When you think of a CRM tool that offers industry applications and has a rich set of features to help you all the way, then Siebel is that tool. It brings modernity at your doorsteps to help you manage data and your business operations with ease. The wide functional areas it comes include among them marketing, sales, pricing, call center and eservice. On the part of industry applications, it accommodates the telecom, auto, and manufacturing industries. When you search the market for such a CRM tool, you will not find any other like what the Oracle Siebel has to offer.

Cons:
It can frustrate a user if the user did not take the time to learn what role each feature plays. It is a complex tool due to the numerous functionalities it has in place. A user should understand that they do not have to use all those features. If you go in without understanding what it takes to make the best use of this product, some of those features will become obsolete to you. You have to take the time to train and understand what is needed for each of the feature and become an expert on the same. With such a rich functionality, you can be confused and find it difficult to implement into your business.

Published 3 months ago
Verified
user
It has everything you need to customize, configure and code the system to fit your needs. The integration part of this is seamless and allows you to access data in the...



What do you think about this review? Great Poor
Published 3 months ago
Verified
user
It is an awesome all-round tool for both of my sales and marketing campaigns. It has multiple functionalities that are difficult to find in a single product. With the...



What do you think about this review? Great Poor
Published 3 months ago
Verified
user
It is all you may need for your CRM solutions. When you think of a CRM tool that offers industry applications and has a rich set of features to help you all the way, then...



What do you think about this review? Great Poor
Published 3 months ago
Verified
user
It has helped to increase the visibility of our business. We can better manage how customers interact with our business and address their issues in real time. With the...



What do you think about this review? Great Poor
Published 3 months ago
Verified
user
It provides a huge opportunity for any business to operate seamlessly. When you think of integration, not many CRM tools will integrate with multiple systems in...



What do you think about this review? Great Poor
Published 5 months ago
Verified
user
We mostly use it to check or errors in our revenue statements and inflow. It is a perfect tool to quickly identify if there is an issue with the revenue inflow for our...



What do you think about this review? Great Poor
Published 5 months ago
Verified
user
As a consultant you have to know how to streamline everything so that customers can view and understand things easily. Oracle Siebel has done that for my company. We are...



What do you think about this review? Great Poor
Published 6 months ago
Verified
user
It has become an information center for my sales needs. I am able to know everything that is taking place from who bought what, how much they bought and at what time. All...



What do you think about this review? Great Poor
Published 6 months ago
Verified
user
It provides the staff with the necessary information they need to move ahead. It has a simple user interface for a tech savvy user to understand what they need to do to...



What do you think about this review? Great Poor
Published 7 months ago
Verified
user
It helps you to create a profile for each client where the tool collects data on each client and populates it on the system. As a result, you can retrieve this data from...



What do you think about this review? Great Poor

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