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Siebel CRM Review

Siebel CRM
Our score: 8.8 User satisfaction: 98%

What is Siebel CRM?

Oracle Siebel CRM is branded as one of the most comprehensive customer relationship management (CRM) solutions and a pioneer in the sales force automation. The software enables businesses to maximize the growth of their top and bottom line and deliver exceptional experiences to their customers across all channels, touchpoints, and devices.

Oracle Siebel CRM provides users with a vast range of sales, marketing and customer service capabilities and tools that are designed to fit the best practices of over 20 industries. This makes Oracle Siebel CRM a highly sophisticated, scalable, and advanced platform that can be implemented as on-premise and on-demand.

Overview of Siebel CRM Benefits

One of the most widely-used and popular customer relationship management (CRM) systems in the market today, Oracle Siebel CRM is noted mainly for its sales force automation roots and its vast collection of solutions that are applicable to 20 different industries. Designed to help medium-sized to large enterprise manage their customer facing operations, Oracle Siebel CRM provides transactional, analytical, and engagement tools and capabilities to help users get the job done.

While Oracle Siebel CRM capabilities are rooted in sales force automation, it is also able to support conventional processes including managing marketing campaigns and tickets, performing sales collaboration, capturing quotes and orders, rolling out loyalty programs, handling events, setting up help desk, and offering customer self-service, to name some. The platform works with other Oracle business apps.

Users have the option to deploy Oracle Siebel CRM as an on-premise or on-demand solution, giving them the flexibility they need and enabling them to incorporate the software based on their requirements instead of having to modify their existing setup and processes around it.

Oracle Siebel CRM is a multi-awarded and widely recognized CRM software, a clear indication of how it impacts businesses, their performance, and overall growth. Analyst firm IDC declared that Oracle Siebel CRM is the leader of the CRM market when it comes to sales force automation (SFA), marketing and customer service. Datamonitor, another research and analysis agency, placed Oracle Siebel CRM as one of the top solutions in almost every aspect of CRM technology.

Overview of Siebel CRM Features

  • Sales
  • Quote and Order Capture
  • Enterprise Marketing Suite
  • Contact Center and Service
  • Self Service and E-Billing
  • Partner Relationship Management
  • Sales Analytics
  • Partner and Channel Management
  • Email Marketing
  • Marketing Analytics
  • Quote and Order Lifecycle Management
  • Product and Pricing Analytics
  • Product and Catalog Management

Siebel CRM Position In Our Categories

Since businesses have unique business-related requirements, it is sensible that they avoid getting a one-size-fits-all, “perfect” business application. Nonetheless, it would be difficult to try to pinpoint such application even among recognizable software products.
The practical thing to do should be to write down the varied major factors that necessitate deliberation like key features, price plans, technical skill aptitude of staff members, company size, etc. Next, you should perform your research through and through. Have a look at some Siebel CRM reviews and explore each of the software products in your shortlist more closely. Such well-rounded research guarantee you weed out poorly fit applications and choose the one that meets all the tools your company requires.

Position of Siebel CRM in our main categories:

TOP 100

Siebel CRM is one of the top 100 CRM Software products

If you are considering Siebel CRM it could also be sensible to analyze other subcategories of CRM Software listed in our base of B2B software reviews.

Enterprises have diverse wants and requirements and no software platform can be just right in such a scenario. It is futile to try to find a perfect out-of-the-box software app that meets all your business needs. The wise thing to do would be to customize the system for your unique needs, worker skill levels, budget, and other aspects. For these reasons, do not rush and subscribe to well-publicized trendy solutions. Though these may be widely used, they may not be the ideal fit for your unique wants. Do your research, investigate each short-listed system in detail, read a few Siebel CRM CRM Software reviews, call the maker for explanations, and finally choose the application that offers what you require.

How Much Does Siebel CRM Cost?

Siebel CRM Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

Contact Siebel CRM for enterprise pricing information and other product details. You can also submit a request for a free trial.

User Satisfaction

Positive Social Media Mentions 170
Negative Social Media Mentions 4

We realize that when you make a decision to buy CRM Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Siebel CRM reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Siebel CRM. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Video

Technical details

Devices Supported

  • Windows
  • Android
  • iPhone/iPad
  • Mac
  • Web-based

Deployment

  • Cloud Hosted
  • On Premise

Language Support

  • English

Pricing Model

  • Quote-based

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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Siebel CRM Comparisons

Siebel CRM user reviews

Cost effective

Read full review >
Patricia
4/5

Overall Impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 14.10.2018 Company Size: More than 100 Employees Industry: Information Technology and Services

It is accurate and thus minimizes errors

Read full review >
Ida
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 06.10.2018 Company Size: More than 100 Employees Industry: Leisure, Travel & Tourism

Eliminates backlog of claims

Read full review >
Loretta
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 06.09.2018 Company Size: More than 100 Employees Industry: Government Administration

Customer satisfaction is guaranteed

Read full review >
Blake
4/5

Overall Impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 30.01.2018 Company Size: More than 100 Employees Industry: Chemicals

Reliable for our business operation needs

Read full review >
Diana
4/5

Overall Impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 20.01.2018 Company Size: More than 100 Employees Industry: Financial Services

What are Siebel CRM pricing details?

Siebel CRM Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

Contact Siebel CRM for enterprise pricing information and other product details. You can also submit a request for a free trial.

What integrations are available for Siebel CRM?

No information available.

Siebel CRM average rating:

Average score
4.8/5 (10 user reviews)
4/5

Overall Impression

4/5

Customer Support

5/5

Value for Money

4/5

Ease of Use

Write your own review of this product

ADD A REVIEW

The most favorable review

Claire

PROS: It has helped to increase the visibility of our business. We can better manage how customers interact with our business and address their issues in real time. With the customization aspect, it helps you to tailor it according to the needs of your business. The idea is to get an upper hand in terms of customer service by tracking what customers re doing and what they need for better service delivery. Through this tool, we can know the best way to communicate with our customers and monitor different groups of customers to see how well they are interacting. As a result, it helps us to analyze those trends and take action where the trend is on the negative side.

CONS: During our time in using this tool, there are a series of frustrations that come with it. Despite it being seamless and reliable in terms of functionality, it is slow. When managing data and issues of customers, you cannot afford to be slow. This tool even crashes at times without any reason which translates to inconvenience in terms of the workflow. Apart from that, it can paint a negative image towards our customers when they expect us to solve their problems within a short period. Due to the slow nature or the tool, we are unable to serve our customers within a short period which is not good for business. It would be nice if it was faster and have minimal crashes.

Reviewed 2 years ago

Read full review >

The least favorable review

Arthur

PROS: It helps you to create a profile for each client where the tool collects data on each client and populates it on the system. As a result, you can retrieve this data from the system as soon as it is collected by the product. Siebel is an end to end solution for your data problems it helps you to manage clients based on the profile and data collected. It has a reliable search feature that equips you with the right means that you can search for a client’s information. It provides you with a wide range of search options which include by social security number, name or phone number. The calendar feature is intuitive which helps you to track customer requests and opportunities without much hustle.

CONS: It can be slow or crash at times without warning. As a result, information may not be updated into the system which slows the workflow. It interferes with how I execute my duties when the system crashes or is too slow which is a drawback. At times I have to manually login in order to access the system and update information into the system. Luckily, there customer support team is highly responsive to our queries. Although we may be faced by workflow problems due to the slow system or crashes, we can depend on the technical team to provide us with quick solutions or how to proceed thereafter.

Reviewed 2 years ago

Read full review >

More reviews from 10 actual users:

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Latest
  • Latest
  • Most useful
  • Most positive
  • Most negative

Cost effective

Read full review >
Patricia
4/5

Overall Impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 14.10.2018 Company Size: More than 100 Employees Industry: Information Technology and Services

PROS: It is all you may need for your CRM solutions. When you think of a CRM tool that offers industry applications and has a rich set of features to help you all the way, then Siebel is that tool. It brings modernity at your doorsteps to help you manage data and your business operations with ease. The wide functional areas it comes include among them marketing, sales, pricing, call center and eservice. On the part of industry applications, it accommodates the telecom, auto, and manufacturing industries. When you search the market for such a CRM tool, you will not find any other like what the Oracle Siebel has to offer.

CONS: It can frustrate a user if the user did not take the time to learn what role each feature plays. It is a complex tool due to the numerous functionalities it has in place. A user should understand that they do not have to use all those features. If you go in without understanding what it takes to make the best use of this product, some of those features will become obsolete to you. You have to take the time to train and understand what is needed for each of the feature and become an expert on the same. With such a rich functionality, you can be confused and find it difficult to implement into your business.

What do you think about this review? Great Poor

It is accurate and thus minimizes errors

Read full review >
Ida
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 06.10.2018 Company Size: More than 100 Employees Industry: Leisure, Travel & Tourism

PROS: It provides a huge opportunity for any business to operate seamlessly. When you think of integration, not many CRM tools will integrate with multiple systems in businesses. For the case of Siebel, it integrates well with other applications in your business making it a good add-on to your business. The idea is to manage the data that comes in and out of your system and that is what Siebel does. It is a flexible tool that plays well with other systems and thus no need to change or install new software applications. It has multiple features suited for both medium and large businesses.

CONS: Despite it being a modern tool with modern solution to businesses, it has its drawbacks when it comes to usage. It can be difficult to maintain this CRM tool. This happens when you want to solve a situation or an issue you have come across. It does not offer a reliable platform on which you can easily solve these solutions within a short period. This is due to the poor documentation of these bugs on how to fix issues. It would be better if the documentation was great to help users solve issues as they come along. Such documentation will help when you have created a code and you need to fix some few bugs moving forward.

What do you think about this review? Great Poor

Eliminates backlog of claims

Read full review >
Loretta
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 06.09.2018 Company Size: More than 100 Employees Industry: Government Administration

PROS: It has everything you need to customize, configure and code the system to fit your needs. The integration part of this is seamless and allows you to access data in the model for your enterprise systems. It is also Java Script and XML based to give the perfect feel and experience in using the tool. What we loved most about is the fact that it can integrate easily with most of our system applications to suit the enterprise needs. With the idea of integration from the backend, it means that we can configure the system and create customizations that address our needs and those of the institution in full.

CONS: It has always been the go to tool when it comes to efficiency. However, it user interface is not that powerful let alone friendly. This has become a major problem for most users even after they tried to solve this problem with the open user interface. I did not work. The solution to this is that you have to leverage other external user interfaces in order to get the best experience. You can borrow from the Web based 2.0 version or XML data sources to get the utmost feel of what the tool has to offer. Despite it not having an intuitive user interface, you can get more than enough from this product.

What do you think about this review? Great Poor

Customer satisfaction is guaranteed

Read full review >
Blake
4/5

Overall Impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 30.01.2018 Company Size: More than 100 Employees Industry: Chemicals

PROS: As a consultant you have to know how to streamline everything so that customers can view and understand things easily. Oracle Siebel has done that for my company. We are able to link this tool with our already established system and they work seamless to our advantage. It helps us to track from the time we make a call to the time we finish the job. Apart from that, it is possible to set or quote prices for the projects we undertake for our customers during the process. All these, works in unison with what we have in place. Oracle Siebel has multiple features which we use to better manage our business operations.

CONS: It is good the tool has a mobile version where you can track all those operation while on the move. However, it is not as the web based version. It does not offer the same experience as it is slow and heavy in that version. The features and functionalities are limited which means that you will not be able to utilize some of the features. With that said, it can be difficult to navigate your way around this tool as it is also slow in this version. However, it might not be the fault of the developers of the tool as you are required to consider some factors before implanting the mobile version.

What do you think about this review? Great Poor

Reliable for our business operation needs

Read full review >
Diana
4/5

Overall Impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 20.01.2018 Company Size: More than 100 Employees Industry: Financial Services

PROS: It provides the staff with the necessary information they need to move ahead. It has a simple user interface for a tech savvy user to understand what they need to do to make the best use of this product. Siebel is a powerful CRM software that promises to give any type of business the needed support in terms of managing operations and data. It is rich in features that could come in handy depending on what you are looking for. Although you do not have to use all the features that come with it, you can make use of the most that it contains. All this is possible with few or minimal glitches to deal with which is good for business.

CONS: Despite it being simple in some of the functionalities, it is complex when it comes to customization. For example when a different user is operating the tool, they have to customize according to their needs. Making such changes is an uphill task and requires that you master the technical skills involved. This means that it has a learning curve to it if you want to explore the feature in-depth. All these complications can be frustrating when you want to customize the tool. It would be better if the technical team or developers of this product made customization easy or introduced tutorials on how to go about making such changes with ease.

What do you think about this review? Great Poor

Enhances streamlined workflow

Read full review >
Claire
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 17.01.2018 Company Size: More than 100 Employees Industry: Internet

PROS: It has helped to increase the visibility of our business. We can better manage how customers interact with our business and address their issues in real time. With the customization aspect, it helps you to tailor it according to the needs of your business. The idea is to get an upper hand in terms of customer service by tracking what customers re doing and what they need for better service delivery. Through this tool, we can know the best way to communicate with our customers and monitor different groups of customers to see how well they are interacting. As a result, it helps us to analyze those trends and take action where the trend is on the negative side.

CONS: During our time in using this tool, there are a series of frustrations that come with it. Despite it being seamless and reliable in terms of functionality, it is slow. When managing data and issues of customers, you cannot afford to be slow. This tool even crashes at times without any reason which translates to inconvenience in terms of the workflow. Apart from that, it can paint a negative image towards our customers when they expect us to solve their problems within a short period. Due to the slow nature or the tool, we are unable to serve our customers within a short period which is not good for business. It would be nice if it was faster and have minimal crashes.

What do you think about this review? Great Poor

Helps to increase sales revenue

Read full review >
Vicky
4/5

Overall Impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 12.01.2018 Company Size: More than 100 Employees Industry: Transportation/Trucking/Railroad

PROS: It has become an information center for my sales needs. I am able to know everything that is taking place from who bought what, how much they bought and at what time. All activities are recorded and stored into the system for analysis and better execution of the sales strategy. It helps me to send a request to ask for data about a customer and manage all information on the same platform. This for of data management and analysis proves to be productive as I can monitor all the contacts in the system for customers and activities they engage in in terms of sales.

CONS: It has its drawbacks despite being a reliable tool in managing customer and sales data within the business. When you want to retrieve customer data, it can be slow when you do it in bulk. You thus have to do it in small sizes to speed up the process. This also goes for when you want to export that data after retrieving it from the system. It can be slow if the data is too bulky for the system to process. This can be frustrating if you want the job to be done fast and you have a lot of customer data to be processed. It would be better if they increased the speed at which the retrieved data is exported for efficiency.

What do you think about this review? Great Poor

Data processing made easy

Read full review >
Orville
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 01.01.2018 Company Size: More than 100 Employees Industry: Computer Software

PROS: It is an awesome all-round tool for both of my sales and marketing campaigns. It has multiple functionalities that are difficult to find in a single product. With the Siebel 8.0 version, I can complete multiple tasks and manage all data for my business with ease. It helps with automation of most tasks such that I can free up resources including my staff and time. With this kind of tool, everything works fine within a short period which adds to the productivity of our business. The user interface is simple and thus you will be up to speed once you get started. This adds to the efficiency of the tool.

CONS: Although it is highly customizable, there is a learning curve when it comes to the scripting stages of coding. It brings about the need to train more on this in order to find your way around. However, this may be a good thing one you get the hang of things. It is supposed to be a powerful tool and that is why such customization is needed for it to get there. The idea is to first spend time and learn how the tool works before you get into the complex features. If you want to customize the coding or scripting, you will face difficulties but accomplish your objective later on.

What do you think about this review? Great Poor

Contributes to the future growth of the company

Read full review >
Arthur
4/5

Overall Impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 28.12.2017 Company Size: More than 100 Employees Industry: Financial Services

PROS: It helps you to create a profile for each client where the tool collects data on each client and populates it on the system. As a result, you can retrieve this data from the system as soon as it is collected by the product. Siebel is an end to end solution for your data problems it helps you to manage clients based on the profile and data collected. It has a reliable search feature that equips you with the right means that you can search for a client’s information. It provides you with a wide range of search options which include by social security number, name or phone number. The calendar feature is intuitive which helps you to track customer requests and opportunities without much hustle.

CONS: It can be slow or crash at times without warning. As a result, information may not be updated into the system which slows the workflow. It interferes with how I execute my duties when the system crashes or is too slow which is a drawback. At times I have to manually login in order to access the system and update information into the system. Luckily, there customer support team is highly responsive to our queries. Although we may be faced by workflow problems due to the slow system or crashes, we can depend on the technical team to provide us with quick solutions or how to proceed thereafter.

What do you think about this review? Great Poor

Increases visibility for our business

Read full review >
Max
4/5

Overall Impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 27.12.2017 Company Size: 11-50 Employees Industry: Management Consulting

PROS: We mostly use it to check or errors in our revenue statements and inflow. It is a perfect tool to quickly identify if there is an issue with the revenue inflow for our business. When we discover any issues with this, we can act fast and move on to the next one. It is highly reliable when it comes to auditing such critical materials or data it is accurate and does the job within a short period. With the Siebel CRM software, we can know how an order has been processed and if everything is in order from when it is made to when payment is completed.

CONS: As we use this tool to audit different processes and activities before we make decisions, the tool does not provide a great platform to make our work easier. You have to scale through different tabs to find which criteria relate to what record. This can be strenuous on our part especially when auditing multiple records to ascertain their accuracy. It would be nice if they could include all those records under one roof or screen such that you do not have move around different tabs or scroll down in search of a record that aligns with the criteria you are auditing.

What do you think about this review? Great Poor
Reviewed By Louie Andre
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