It is accurate and thus minimizes errors

What are the best aspects of this product?

It provides a huge opportunity for any business to operate seamlessly. When you think of integration, not many CRM tools will integrate with multiple systems in businesses. For the case of Siebel, it integrates well with other applications in your business making it a good add-on to your business. The idea is to manage the data that comes in and out of your system and that is what Siebel does. It is a flexible tool that plays well with other systems and thus no need to change or install new software applications. It has multiple features suited for both medium and large businesses.

What aspects are problematic or could work better?

Despite it being a modern tool with modern solution to businesses, it has its drawbacks when it comes to usage. It can be difficult to maintain this CRM tool. This happens when you want to solve a situation or an issue you have come across. It does not offer a reliable platform on which you can easily solve these solutions within a short period. This is due to the poor documentation of these bugs on how to fix issues. It would be better if the documentation was great to help users solve issues as they come along. Such documentation will help when you have created a code and you need to fix some few bugs moving forward.

What specific problems in your company were solved by this product?

It has helped us to take full control of our workflow in the workplace. Everything has become smooth including the operations we run. You can configure and customize the tool to fit your needs. With the coding aspect of it, it helps you to crate codes and implement them based on your business needs. However, you have to know what you are doing before you decide to use this tool or implement it into your business system. This will help you to minimize the errors you make and thus have a smooth transition in using this CRM product.

Are you a current user of this product?

Yes