SignNow is priced lower than the competition, but support and reliability are lacking

What are the best aspects of this product?

We looked at several products before choosing SignNow and did so mostly based on price. They had the features we were looking for and were much cheaper than DocuSign, Adobe, and other e-signature applications we looked at. The workflow/routing functionality is really beneficial, especially if you don't have another solution at your organization that can manage workflows.

What aspects are problematic or could work better?

The biggest cause for concern though is the reliability and support of the product. The authentication portal is unavailable several times a week and this has been going on for weeks. When this happens, existing forms can still be filled out, but no new forms can be created or modified and form owners can not check on the status of forms. SignNow has phone and email support, but I've called the support line several times and am always instructed to leave a message and it is never returned. Also, emailing their support typically does not yield a response. I've emailed in about 20 times over the past year for different things and have received a response for five of them.

What features/services would you like to see in future versions of this product?

Besides the reliability issues, SignNow just needs some overall polish. The mobile experience is lacking, tab stops are broken, the ability for departments to co-author and manage documents for signature is poor.

What specific problems in your company were solved by this product?

We were trying to find a solution to handle electronic signatures, but really found the platform most beneficial for workflow management.

Are you a current user of this product?

Yes