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User review of SilkRoad Talent Acquisition

Fantastic Product

- by Pat

USER SATISFACTION

RECOMMENDATION
7 out of 7
Definitely
COST EFFICENCY
7out of 7
Superb
OVERALL IMPRESSION
5out of 5
amazing
EASE OF USE
5out of 5
amazing
CUSTOMER SUPPORT
5out of 5
amazing

PROS & CONS

What are the best aspects of this product?

Were you aware of all the things systems can do for you when well-integrated? Ever since I discovered SilkRoad, I've been observing a marvelous data transfer and I still can't believe I'm not the brainy one behind it. I also like the simplicity, fantastic updates, and reliable customer support (they offer valuable annual conferences you should definitelly attend!).

What aspects are problematic or could work better?

If I have to choose one thing to expose as negative, it would be communication. I mean, it's not bad, but I've seen much better. While the outrageous number of emails sent by the program are good in some cases, they are just too overwhelming in others. Just the other day I received a phone call from an applicant informing me that the support line was not working (imagine, I had to receive this information from an applicant!). I contacted customer care to see what it was about, and i found out that was true for a while already (and I was suddenly in charge of troubleshooting a problem I didn't even knew I had!). The customer team gave me tips (but only after asking for them), and I really made it clear for them that this type of problems should be prevented, rather than cured.

What specific problems in your company were solved by this product?

We use the program for so many activities on campus that I cannot think of a particular problem we've solved. It is our haven for hiring people, both for full-time and part-time employment.

Are you a current user of this product?

Yes

USER DETAILS

What is your role with this product?

  • I manage other people who use it

How long have you been using this product?

1-3 years

COMPANY DETAILS

What is your company size?

More than 100 Employees

What is your industry?

Higher Education

USAGE & IMPLEMENTATION

Did your company use a different software before this one?

no

How many people in your company actively use this product?

just me

PRICING & COSTS

How long is your contract with the vendor?

1 year

FEATURE DETAILS

No information provided by the reviewer.

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