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User review of SilkRoad Talent Acquisition

Its power is admirable, but restricted.

- by Clifton

USER SATISFACTION

RECOMMENDATION
5 out of 7
Quite likely
COST EFFICENCY
5out of 7
Good
OVERALL IMPRESSION
4out of 5
very good
EASE OF USE
4out of 5
very good
CUSTOMER SUPPORT
4out of 5
very good

PROS & CONS

What are the best aspects of this product?

If you ask me, SilkRoad is a fast and accessible software, and our HR department logs data with it every day. I think this is the most valuable feature, because data is always there and we don't have to browse thousands of documents to find somehting we need. I was not that techie at the beginning, and it took me a while to master the program, but I taught myself to navigate it and I am really happy I did it.

What aspects are problematic or could work better?

The problems are mostly related to customer support and integration. For instance, when we tried to connect it to RedCarpet, all employees were automatically transferred to it, receiving an email that congratulated them on their new accounts. I think this is a mistake SilkRoad should not afford. Besides, access is too restricted for cetain user profiles, meaning that employees cannot review the process unless they have the same permissions as members of the higher HR levels.

What specific problems in your company were solved by this product?

It simplified our oboarding processes and it made performance monitoring less complicated. SilkRoad was the last part of the RedCarpet/Wingspan puzzle to show us what these products can actually do for our work.

Are you a current user of this product?

Yes

USER DETAILS

What is your role with this product?

  • I manage other people who use it

How long have you been using this product?

Less than 1 month

COMPANY DETAILS

What is your company size?

More than 100 Employees

What is your industry?

Insurance

USAGE & IMPLEMENTATION

Did your company use a different software before this one?

no

How many people in your company actively use this product?

several employees

PRICING & COSTS

How long is your contract with the vendor?

Less than 1 year

FEATURE DETAILS

No information provided by the reviewer.

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