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User review of SimplifyEm

The worst property management software invented

- by Anonymous Reviewer

USER SATISFACTION

RECOMMENDATION
1 out of 7
Never
COST EFFICENCY
1out of 7
Awful
OVERALL IMPRESSION
1out of 5
very poor
EASE OF USE
2out of 5
mediocre
CUSTOMER SUPPORT
1out of 5
very poor

PROS & CONS

What are the best aspects of this product?

There was not one thing in this software that fit our needs as property management

What aspects are problematic or could work better?

Everything from the Dino running across the screen to trying to cancel subscription.
We did not sign up for this program, our boss did because after I did the tutorial, it seemed semi ok.
After 30 days when our property opened, we were able to put the software to the real test, it was a joke.
You can not back date anything. All money goes to rent, you can not do additional charges. When you collect money from damages to a unit, it goes under rent. It was purchased for 3 years paid in full, we used it for 2 months and not one penny refunded, we were willing to pay for one year of subscription but the Supervisor of Simplify said NOPE.....No refunds!!!! Great for a software that we're not using for 3 years that looks like a 4 year old created. Customer service is horrible, you have to call back 3 times just to get someone who speaks English or get someone who tells you how to put something in correctly. You have to use their Logo or you have to pay to have it removed to use your own. No breakdown of income all goes to rent. They charge $24.95 to screen people, our new software charges $14.95. Rude customer service. Your lucky if someone calls you back with 48 hours if you have a issue. Just all around bad software and employees.

What features/services would you like to see in future versions of this product?

None, won't ever use them again

What specific problems in your company were solved by this product?

They could not solve one, all money had to go to rent and could not back date anything.

Are you a current user of this product?

No

USER DETAILS

What is your role with this product?

  • I use it myself

How long have you been using this product?

Less than 1 year

COMPANY DETAILS

What is your company size?

1-10 Employees

What is your industry?

Other

USAGE & IMPLEMENTATION

How did your company implement this product?

on premise

How long did it take to set up this product?

more than 1 month

How many people in your company actively use this product?

several employees

What is the primary use of this product in your company?

both B2B & B2C

PRICING & COSTS

What was the cost of implementing this product?

$1450 was just basic cost, this does not include everything little thing they also charge you for

How long is your contract with the vendor?

more_than_1_year

FEATURE DETAILS

Accounting
1
very poor
Lease management
1
very poor
Maintenance management
1
very poor
Rental listings
2
mediocre
Owner portal
2
mediocre
Tenant portal
1
very poor
Tenant screening
2
mediocre
Budgeting
1
very poor
Building maintenance
1
very poor
Reporting
2
mediocre
Direct booking
1
very poor