User review
of Simply CRM
A CRM to boost your business essentials
-
by Michael Kay
USER SATISFACTION
RECOMMENDATION Definitely
7 out of 7
COST EFFICENCY Superb
7out of 7
OVERALL IMPRESSION amazing
5out of 5
EASE OF USE amazing
5out of 5
CUSTOMER SUPPORT amazing
5out of 5
PROS & CONS
What are the best aspects of this product?
Flexible in terms of pricing, throughput and language support. Customer representatives are too great to interact with. In all, Simply does massive job in simplifying your processes and in reducing the work load.
What aspects are problematic or could work better?
The quick response is amazing when you go for any campaign and page modifications. It requires no technology understanding or knowledge to do the job. It's perfectly designed to reduce the work stress :)
What features/services would you like to see in future versions of this product?
We want Simply to be like the hootsuite in terms of scheduling the social media postings.
What specific problems in your company were solved by this product?
The visual pipelining to assess the leads, budget and more to understand the business functions . The lead capturing and integrating it to the CRM helps a lot in converting the prospectus a lot.
Are you a current user of this product?
No
USER DETAILS
What is your role with this product?
- I use it myself
How long have you been using this product?
Less than 1 year
COMPANY DETAILS
What is your company size?
1-10 Employees
What is your industry?
Information Services
USAGE & IMPLEMENTATION
How did your company implement this product?
in the cloud
How long did it take to set up this product?
less than 1 day
How many people in your company actively use this product?
just me
What is the primary use of this product in your company?
both B2B & B2C
EFFECT ON BUSINESS GOALS:
How did using this product affect your business goals?
- It allows us to store and organize information about our customers in a more efficient way
- It allows us to solve our customers problems faster and in a more efficient way
- It allows us to synchronize customer data between departments and teams
- It allows us to automate out sales and marketing related processes
- It offers us detailed analytics that lets us plan our future strategies more efficiently
PRICING & COSTS
What was the cost of implementing this product?
$500
What is your total annual cost for using this product?
$500
How long is your contract with the vendor?
Less than 1 year
Did you get any discount for this product? How much?
No
FEATURE DETAILS
Sales & Marketing Automation
Sales Opportunity Management amazing
5
Customer Management amazing
5
Task Management amazing
5
Contract Management amazing
5
Pricing Management amazing
5
Email Marketing amazing
5
Campaign Management very good
4
Analytics
Reports amazing
5
ROI Analytics amazing
5
Integrations
API amazing
5
Calendar & Contacts Sync very good
4
Export & Import of Data amazing
5
Available Integrations very good
4
Social Network Integration amazing
5
Customer Service
Call Center Tools amazing
5
Issue Tracking very good
4
Support Portal amazing
5
Knowledge Base Management amazing
5
General Features
Collaboration Features amazing
5
Dashboard amazing
5
Overall Performance amazing
5
Access & Role Management amazing
5
Mobile Support amazing
5
Customization amazing
5
Language Support amazing
5
Security amazing
5
