User review
of Simply CRM
A pathfinder for complex business processes
-
by Kornelius Bendt
USER SATISFACTION
RECOMMENDATION Definitely
7 out of 7
COST EFFICENCY Superb
7out of 7
OVERALL IMPRESSION amazing
5out of 5
EASE OF USE very good
4out of 5
CUSTOMER SUPPORT amazing
5out of 5
PROS & CONS
What are the best aspects of this product?
Recommend this to anyone, glad I stumbled upon a Danish business/book and CRM preference that said it was among the best out there, because after using it now for months, realized the same.
What aspects are problematic or could work better?
As with all changes, the learning curve was the only obstacle for me, but the Simply team was always an email or phone call away if we needed assistance.
What features/services would you like to see in future versions of this product?
Great free initial month subscription helped us to take our decision in favor of using the tool for a long term. Overall, it’s a brilliant business suite.
What specific problems in your company were solved by this product?
The ease of data handling and re-using the same for the future use made our work super easy.
Are you a current user of this product?
No
USER DETAILS
What is your role with this product?
- I use it myself
How long have you been using this product?
Less than 1 year
COMPANY DETAILS
What is your company size?
1-10 Employees
What is your industry?
E-Learning
USAGE & IMPLEMENTATION
How did your company implement this product?
in the cloud
How long did it take to set up this product?
less than 1 day
How many people in your company actively use this product?
several employees
What is the primary use of this product in your company?
both B2B & B2C
EFFECT ON BUSINESS GOALS:
How did using this product affect your business goals?
- It allows us to store and organize information about our customers in a more efficient way
- It allows us to solve our customers problems faster and in a more efficient way
- It allows us to synchronize customer data between departments and teams
- It allows us to automate out sales and marketing related processes
- It offers us detailed analytics that lets us plan our future strategies more efficiently
PRICING & COSTS
What was the cost of implementing this product?
$500
What is your total annual cost for using this product?
$500
How long is your contract with the vendor?
1 year
Did you get any discount for this product? How much?
No
FEATURE DETAILS
Sales & Marketing Automation
Sales Opportunity Management amazing
5
Customer Management very good
4
Task Management amazing
5
Contract Management amazing
5
Pricing Management amazing
5
Email Marketing amazing
5
Order Management very good
4
Campaign Management amazing
5
Analytics
Reports very good
4
ROI Analytics amazing
5
Integrations
API amazing
5
Calendar & Contacts Sync very good
4
Export & Import of Data amazing
5
Available Integrations amazing
5
Social Network Integration amazing
5
Customer Service
Call Center Tools very good
4
Issue Tracking amazing
5
Support Portal amazing
5
Knowledge Base Management very good
4
General Features
Collaboration Features amazing
5
Dashboard amazing
5
Overall Performance amazing
5
Access & Role Management amazing
5
Mobile Support very good
4
Customization amazing
5
File Management very good
4
Language Support amazing
5
Security very good
4
