- Home CRM Software Simply CRM Cool tool to meet our online learning platform ongoing needs
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User review
of Simply CRM
Cool tool to meet our online learning platform ongoing needs
-
by Ronil Agletcha
USER SATISFACTION
RECOMMENDATION Definitely
7 out of 7
COST EFFICENCY Superb
7out of 7
OVERALL IMPRESSION very good
4out of 5
EASE OF USE amazing
5out of 5
CUSTOMER SUPPORT amazing
5out of 5
PROS & CONS
What are the best aspects of this product?
We’ve used Simply to automate our training lead dashboard. Our level of satisfaction was beyond the expectation, it really helped us to fulfill our business goals and hence customer customer satisfaction.
What aspects are problematic or could work better?
Software is flawless and developed for non technical users too. So you have reasons to keep it in your software stack.
What features/services would you like to see in future versions of this product?
The only thing we would have seen was making social media posts through a section of this tool that can allow us to integrate/schedule and publish our stuffs.
What specific problems in your company were solved by this product?
The contact database for campaign management and list building for the same.
Are you a current user of this product?
No
USER DETAILS
What is your role with this product?
- I use it myself
How long have you been using this product?
Less than 1 year
COMPANY DETAILS
What is your company size?
11-50 Employees
What is your industry?
Oil & Energy
USAGE & IMPLEMENTATION
How did your company implement this product?
in the cloud
How long did it take to set up this product?
less than 1 day
How many people in your company actively use this product?
several employees
What is the primary use of this product in your company?
mostly B2B
EFFECT ON BUSINESS GOALS:
How did using this product affect your business goals?
- It allows us to store and organize information about our customers in a more efficient way
- It allows us to solve our customers problems faster and in a more efficient way
- It allows us to synchronize customer data between departments and teams
- It allows us to automate out sales and marketing related processes
- It offers us detailed analytics that lets us plan our future strategies more efficiently
PRICING & COSTS
What was the cost of implementing this product?
$500
What is your total annual cost for using this product?
1500
FEATURE DETAILS
Sales & Marketing Automation
Sales Opportunity Management amazing
5
Customer Management amazing
5
Task Management very good
4
Contract Management amazing
5
Pricing Management very good
4
Email Marketing amazing
5
Order Management very good
4
Campaign Management amazing
5
Analytics
Reports amazing
5
ROI Analytics amazing
5
Integrations
API amazing
5
Calendar & Contacts Sync very good
4
Export & Import of Data amazing
5
Available Integrations amazing
5
Social Network Integration amazing
5
Customer Service
Call Center Tools amazing
5
Issue Tracking very good
4
Support Portal amazing
5
Knowledge Base Management amazing
5
General Features
Collaboration Features amazing
5
Dashboard very good
4
Overall Performance very good
4
Access & Role Management amazing
5
Mobile Support ok
3
Customization amazing
5
File Management ok
3
Language Support amazing
5
Security amazing
5
