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User review
of Simply CRM
Dived deep to learn about this CRM and seems fruitful for the business needs.
-
by Saloman Kelwa
USER SATISFACTION
RECOMMENDATION Definitely
7 out of 7
COST EFFICENCY Superb
7out of 7
OVERALL IMPRESSION amazing
5out of 5
EASE OF USE very good
4out of 5
CUSTOMER SUPPORT amazing
5out of 5
PROS & CONS
What are the best aspects of this product?
The positive note about Simply is it always works in sync and auto-save mode. You need not to fear about data loss and integrity things. As a monthly subscriber of Simply, we will suggest and recommend it to the business community.
What aspects are problematic or could work better?
As of now we don’t think it has some points to highlight and notice any cons. Simply is a tool to work in all verticals for the business point of view and its horizon is widened too.
What features/services would you like to see in future versions of this product?
About its future version's feature, AI should be incorporated in contact DB to see which contact is more likely to convert for a specific campaign based on past purchase and interaction behaviors.
What specific problems in your company were solved by this product?
The best deal that we achieved is collaboration with the team and clientele. A well programmed tool, developed for the business essentials.
Are you a current user of this product?
No
USER DETAILS
What is your role with this product?
- I use it myself
How long have you been using this product?
Less than 1 year
COMPANY DETAILS
What is your company size?
1-10 Employees
What is your industry?
E-Learning
USAGE & IMPLEMENTATION
How did your company implement this product?
in the cloud
How long did it take to set up this product?
less than 1 day
How many people in your company actively use this product?
all employees
What is the primary use of this product in your company?
both B2B & B2C
EFFECT ON BUSINESS GOALS:
How did using this product affect your business goals?
- It allows us to store and organize information about our customers in a more efficient way
- It allows us to solve our customers problems faster and in a more efficient way
- It allows us to synchronize customer data between departments and teams
- It allows us to automate out sales and marketing related processes
- It offers us detailed analytics that lets us plan our future strategies more efficiently
PRICING & COSTS
What was the cost of implementing this product?
$500
What is your total annual cost for using this product?
$1200
How long is your contract with the vendor?
1 year
Did you get any discount for this product? How much?
No
FEATURE DETAILS
Sales & Marketing Automation
Sales Opportunity Management very good
4
Customer Management amazing
5
Task Management very good
4
Contract Management amazing
5
Pricing Management very good
4
Email Marketing amazing
5
Campaign Management amazing
5
Analytics
Reports very good
4
ROI Analytics amazing
5
Integrations
API amazing
5
Calendar & Contacts Sync very good
4
Export & Import of Data very good
4
Available Integrations amazing
5
Social Network Integration amazing
5
Customer Service
Call Center Tools very good
4
Issue Tracking amazing
5
Support Portal amazing
5
Knowledge Base Management amazing
5
General Features
Collaboration Features very good
4
Dashboard amazing
5
Overall Performance amazing
5
Access & Role Management amazing
5
Mobile Support amazing
5
Customization very good
4
File Management amazing
5
Language Support amazing
5
Security amazing
5
