User review
of Simply CRM
Excellent CRM for all MSMEs
-
by Sid Khera
USER SATISFACTION
RECOMMENDATION Very likely
6 out of 7
COST EFFICENCY Very good
6out of 7
OVERALL IMPRESSION amazing
5out of 5
EASE OF USE very good
4out of 5
CUSTOMER SUPPORT amazing
5out of 5
PROS & CONS
What are the best aspects of this product?
A nice way to communicate with your clients and other B2B perspectives. You can contact your prospectus pretty easily as it allows you to work smoothly and efficiently. We are now looking forward ways to integrate the same with our inbuilt lead generating software.
What aspects are problematic or could work better?
Numerous features, excellent interface, and flexibility in integrating useful third party resources make it more significant.
What features/services would you like to see in future versions of this product?
This tool is a good fit for the micro to macro level product/service providers.
What specific problems in your company were solved by this product?
Using this tool, our team is now able to communicate with our clients thoroughly and can serve the info on demand. It's good to have in our list.
Are you a current user of this product?
No
USER DETAILS
What is your role with this product?
- I use it myself
How long have you been using this product?
Less than 1 year
COMPANY DETAILS
What is your company size?
11-50 Employees
What is your industry?
Automotive
USAGE & IMPLEMENTATION
How did your company implement this product?
in the cloud
How long did it take to set up this product?
less than 1 day
How many people in your company actively use this product?
several employees
What is the primary use of this product in your company?
both B2B & B2C
EFFECT ON BUSINESS GOALS:
How did using this product affect your business goals?
- It allows us to store and organize information about our customers in a more efficient way
- It allows us to solve our customers problems faster and in a more efficient way
- It allows us to synchronize customer data between departments and teams
- It allows us to automate out sales and marketing related processes
- It offers us detailed analytics that lets us plan our future strategies more efficiently
PRICING & COSTS
What was the cost of implementing this product?
$250
What is your total annual cost for using this product?
$550
How long is your contract with the vendor?
1 year
Did you get any discount for this product? How much?
No
FEATURE DETAILS
Sales & Marketing Automation
Sales Opportunity Management amazing
5
Customer Management very good
4
Task Management amazing
5
Contract Management amazing
5
Pricing Management very good
4
Email Marketing amazing
5
Campaign Management very good
4
Analytics
Reports amazing
5
ROI Analytics amazing
5
Integrations
API amazing
5
Calendar & Contacts Sync very good
4
Export & Import of Data very good
4
Available Integrations amazing
5
Social Network Integration amazing
5
Customer Service
Call Center Tools amazing
5
Issue Tracking very good
4
Support Portal amazing
5
Knowledge Base Management amazing
5
General Features
Collaboration Features very good
4
Dashboard amazing
5
Overall Performance amazing
5
Access & Role Management very good
4
Mobile Support amazing
5
Customization amazing
5
File Management very good
4
Language Support amazing
5
Security amazing
5
