User review
of Simply CRM
Excellent CRM platform, nicely managed.
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by Brian Valentine
USER SATISFACTION
RECOMMENDATION Definitely
7 out of 7
COST EFFICENCY Superb
7out of 7
OVERALL IMPRESSION amazing
5out of 5
EASE OF USE amazing
5out of 5
CUSTOMER SUPPORT amazing
5out of 5
PROS & CONS
What are the best aspects of this product?
Everything is super easy and you can do sorting of projects, invoices, contacts, leads and much more by categories or any customized way you want. It’s a great online business tool that achieves goals for your business. Your team will be happy as it has got the potential to manage entire business processes.
What aspects are problematic or could work better?
Customer service is very fast and also, they have a very quick turnaround. They are providing support in multiple languages so, in all, there is nothing to count on negative hands.
What features/services would you like to see in future versions of this product?
We have tested Simply for a few businesses and used it for the generated leads. It was nice and helpful, tried with its free version and then upgraded for business. We were in the state of not spending too much on buying costly software but it was Simply that delivered more than our expectations.
What specific problems in your company were solved by this product?
Earlier, it was difficult to manage the users but after incorporating this system, it became super flexible and easy so those who are looking for a cheap and full featured crm solution, Simply might be the one that can help you achieve your business goals.
Are you a current user of this product?
No
USER DETAILS
What is your role with this product?
- I made the decision to purchase it
How long have you been using this product?
Less than 1 year
COMPANY DETAILS
What is your company size?
1-10 Employees
What is your industry?
Information Technology and Services
USAGE & IMPLEMENTATION
How did your company implement this product?
in the cloud
How long did it take to set up this product?
less than 1 day
How many people in your company actively use this product?
just me
What is the primary use of this product in your company?
mostly B2C
EFFECT ON BUSINESS GOALS:
How did using this product affect your business goals?
- It allows us to store and organize information about our customers in a more efficient way
- It allows us to solve our customers problems faster and in a more efficient way
- It allows us to synchronize customer data between departments and teams
- It allows us to automate out sales and marketing related processes
- It offers us detailed analytics that lets us plan our future strategies more efficiently
PRICING & COSTS
What was the cost of implementing this product?
It was managed by them.
What is your total annual cost for using this product?
It's been 6 months since am using it so $25 per month basis as a single user. I have now stopped the plan because of a switch in business.
How long is your contract with the vendor?
Less than 1 year
Did you get any discount for this product? How much?
It was available for one month free trial and then a subscription plan on an ongoing basis.
FEATURE DETAILS
Sales & Marketing Automation
Sales Opportunity Management amazing
5
Customer Management amazing
5
Task Management amazing
5
Contract Management amazing
5
Pricing Management amazing
5
Email Marketing amazing
5
Order Management amazing
5
Campaign Management amazing
5
Analytics
Reports amazing
5
ROI Analytics amazing
5
Integrations
API amazing
5
Calendar & Contacts Sync amazing
5
Export & Import of Data amazing
5
Available Integrations amazing
5
Social Network Integration amazing
5
Customer Service
Call Center Tools very good
4
Issue Tracking very good
4
Support Portal amazing
5
Knowledge Base Management very good
4
General Features
Collaboration Features amazing
5
Dashboard amazing
5
Overall Performance amazing
5
Access & Role Management very good
4
Mobile Support very good
4
Customization amazing
5
File Management amazing
5
Language Support amazing
5
Security amazing
5
