- Home CRM Software Simply CRM Excellent tool to handle the incoming request and ticketing from the clientele
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User review
of Simply CRM
Excellent tool to handle the incoming request and ticketing from the clientele
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by Henrik Christensen
USER SATISFACTION
RECOMMENDATION Definitely
7 out of 7
COST EFFICENCY Superb
7out of 7
OVERALL IMPRESSION very good
4out of 5
EASE OF USE amazing
5out of 5
CUSTOMER SUPPORT very good
4out of 5
PROS & CONS
What are the best aspects of this product?
We have a team of 20 people in 5 departments and have synced Simply all around. The idea is to have an access from the web for 5 different users and work accordingly. The email assistance, campaign management and Kanban feature work smoothly and efficiently.
What aspects are problematic or could work better?
Simply has got fast and efficient processes and interfaces that work in more user friendly way.
What features/services would you like to see in future versions of this product?
About its future version's feature, AI should be incorporated in contact DB to see which contact is more likely to convert for a specific campaign based on past purchase and interaction behaviors.
What specific problems in your company were solved by this product?
The best deal that we achieved is collaboration with the team and clientele. A well programmed tool, developed for the business essentials.
Are you a current user of this product?
No
USER DETAILS
What is your role with this product?
- I use it myself
How long have you been using this product?
Less than 1 year
COMPANY DETAILS
What is your company size?
1-10 Employees
What is your industry?
E-Learning
USAGE & IMPLEMENTATION
How did your company implement this product?
in the cloud
How long did it take to set up this product?
less than 1 day
How many people in your company actively use this product?
several employees
What is the primary use of this product in your company?
both B2B & B2C
EFFECT ON BUSINESS GOALS:
How did using this product affect your business goals?
- It allows us to store and organize information about our customers in a more efficient way
- It allows us to solve our customers problems faster and in a more efficient way
- It allows us to synchronize customer data between departments and teams
- It allows us to automate out sales and marketing related processes
- It offers us detailed analytics that lets us plan our future strategies more efficiently
PRICING & COSTS
What was the cost of implementing this product?
$500
What is your total annual cost for using this product?
$1000
How long is your contract with the vendor?
Less than 1 year
Did you get any discount for this product? How much?
No
FEATURE DETAILS
Sales & Marketing Automation
Sales Opportunity Management amazing
5
Customer Management very good
4
Task Management amazing
5
Contract Management amazing
5
Pricing Management very good
4
Email Marketing amazing
5
Order Management amazing
5
Campaign Management amazing
5
Analytics
Reports very good
4
ROI Analytics amazing
5
Integrations
API very good
4
Calendar & Contacts Sync very good
4
Export & Import of Data very good
4
Available Integrations amazing
5
Social Network Integration very good
4
Customer Service
Call Center Tools amazing
5
Issue Tracking amazing
5
Support Portal very good
4
Knowledge Base Management very good
4
General Features
Collaboration Features amazing
5
Dashboard amazing
5
Overall Performance amazing
5
Access & Role Management amazing
5
Mobile Support very good
4
Customization amazing
5
File Management very good
4
Language Support amazing
5
Security amazing
5
