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User review
of Simply CRM
Excellent tool to reduce your business workload and enhance productivity
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by Robin Matthew
USER SATISFACTION
RECOMMENDATION Definitely
7 out of 7
COST EFFICENCY Very good
6out of 7
OVERALL IMPRESSION very good
4out of 5
EASE OF USE amazing
5out of 5
CUSTOMER SUPPORT amazing
5out of 5
PROS & CONS
What are the best aspects of this product?
This is the only tool that we've used in filtering our client data and structuring them further for the re-purpose. We have been using Simply from the past 6 months and it's been working great in connecting, marketing, invoicing, ordering each and in every sphere. As an IT service provider, we strongly recommend this tool to all your business operations.
What aspects are problematic or could work better?
Dashboard is superb, event management is amazing and opportunity management is to the next level. We don't see any discrepancy apart from better pricing management.
What features/services would you like to see in future versions of this product?
Ideally there should be a back-end through which you can have options to dial your customer through integrated TP linked lines etc.
What specific problems in your company were solved by this product?
We have got customer data in place and we can have it utilized for all our social media campaigns etc.
Are you a current user of this product?
No
USER DETAILS
What is your role with this product?
- I use it myself
How long have you been using this product?
Less than 1 year
COMPANY DETAILS
What is your company size?
1-10 Employees
What is your industry?
Information Technology and Services
USAGE & IMPLEMENTATION
How did your company implement this product?
in the cloud
How long did it take to set up this product?
less than 1 day
How many people in your company actively use this product?
several employees
What is the primary use of this product in your company?
both B2B & B2C
EFFECT ON BUSINESS GOALS:
How did using this product affect your business goals?
- It allows us to store and organize information about our customers in a more efficient way
- It allows us to solve our customers problems faster and in a more efficient way
- It allows us to synchronize customer data between departments and teams
- It allows us to automate out sales and marketing related processes
- It offers us detailed analytics that lets us plan our future strategies more efficiently
PRICING & COSTS
What was the cost of implementing this product?
$500
What is your total annual cost for using this product?
$900
How long is your contract with the vendor?
Less than 1 year
Did you get any discount for this product? How much?
No
FEATURE DETAILS
Sales & Marketing Automation
Sales Opportunity Management very good
4
Customer Management amazing
5
Task Management very good
4
Contract Management amazing
5
Pricing Management very good
4
Email Marketing amazing
5
Order Management amazing
5
Campaign Management amazing
5
Analytics
Reports amazing
5
ROI Analytics amazing
5
Integrations
API amazing
5
Calendar & Contacts Sync very good
4
Export & Import of Data amazing
5
Available Integrations amazing
5
Social Network Integration amazing
5
Customer Service
Call Center Tools amazing
5
Issue Tracking amazing
5
Support Portal amazing
5
Knowledge Base Management amazing
5
General Features
Collaboration Features very good
4
Dashboard amazing
5
Overall Performance amazing
5
Access & Role Management amazing
5
Mobile Support amazing
5
Customization amazing
5
File Management amazing
5
Language Support amazing
5
Security amazing
5
