User review
of Simply CRM
Flexible and complete suite
-
by Anonymous Reviewer
USER SATISFACTION
RECOMMENDATION Definitely
7 out of 7
COST EFFICENCY Superb
7out of 7
OVERALL IMPRESSION amazing
5out of 5
EASE OF USE amazing
5out of 5
CUSTOMER SUPPORT amazing
5out of 5
PROS & CONS
What are the best aspects of this product?
You need not to be a programmer to customize it. It’s flexible enough to do many things well enough for a small company that does not need very specialized applications. It is intuitive enough for my users to take up without push-back
What aspects are problematic or could work better?
Not sure about enterprise level needs, but for small and mid scale businesses, it works just great
What features/services would you like to see in future versions of this product?
A social media content sharing feed for our business specific niche that will facilitate further to share our content widely.
What specific problems in your company were solved by this product?
We are using Simply tool from the past many months and it's working great. We've seen many updates since we've subscribed it and we see something new in every update. We hope to see the ongoing automation in the more refined way.
Are you a current user of this product?
No
USER DETAILS
What is your role with this product?
- I use it myself
How long have you been using this product?
Less than 1 year
COMPANY DETAILS
What is your company size?
1-10 Employees
What is your industry?
Information Technology and Services
USAGE & IMPLEMENTATION
How did your company implement this product?
in the cloud
How long did it take to set up this product?
less than 1 day
How many people in your company actively use this product?
most employees
What is the primary use of this product in your company?
mostly B2B
EFFECT ON BUSINESS GOALS:
How did using this product affect your business goals?
- It allows us to store and organize information about our customers in a more efficient way
- It allows us to solve our customers problems faster and in a more efficient way
- It allows us to synchronize customer data between departments and teams
- It allows us to automate out sales and marketing related processes
- It offers us detailed analytics that lets us plan our future strategies more efficiently
PRICING & COSTS
What was the cost of implementing this product?
NA
What is your total annual cost for using this product?
NA
How long is your contract with the vendor?
1 year
Did you get any discount for this product? How much?
NA
FEATURE DETAILS
Sales & Marketing Automation
Sales Opportunity Management amazing
5
Customer Management very good
4
Task Management amazing
5
Contract Management amazing
5
Pricing Management ok
3
Email Marketing amazing
5
Campaign Management very good
4
Analytics
Reports very good
4
ROI Analytics very good
4
Integrations
API amazing
5
Calendar & Contacts Sync very good
4
Export & Import of Data ok
3
Available Integrations amazing
5
Social Network Integration ok
3
Customer Service
Call Center Tools amazing
5
Issue Tracking very good
4
Support Portal amazing
5
Knowledge Base Management amazing
5
General Features
Collaboration Features very good
4
Dashboard amazing
5
Overall Performance amazing
5
Access & Role Management amazing
5
Mobile Support very good
4
Customization amazing
5
File Management very good
4
Language Support amazing
5
Security amazing
5
