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User review of Simply CRM

Great Sales Booster and Contact Manager

- by Lucas Rodriguez

USER SATISFACTION

RECOMMENDATION
7 out of 7
Definitely
COST EFFICENCY
7out of 7
Superb
OVERALL IMPRESSION
5out of 5
amazing
EASE OF USE
5out of 5
amazing
CUSTOMER SUPPORT
5out of 5
amazing

PROS & CONS

What are the best aspects of this product?

We are a team of 5 individuals and working on IT services. We offer multiple services from different technology segments. Our aim is to be a one-stop-shop for all our clientele needs and in this regard, we were looking for a CRM tool that can not only manage our contacts but at the same time, our marketing needs too. We have tried Simply and got fabulous results. Now, we have our client database, events, appointment, project management, invoicing, meeting and marketing automation in one place.

What aspects are problematic or could work better?

The software works flawlessly and achieves our business goals. We have not received any complaints so far. In all, the dashboard, and other task pages work great. They have improved the intelligence feature by offering cool suggestions in the form of dynamic tool-tip boxes.

What features/services would you like to see in future versions of this product?

There should be a section where one could link the official social profiles and post scheduling using a single click needs to be integrated or implemented. If this is added, Simply could become the ideal solution for MSMEs.

What specific problems in your company were solved by this product?

We had an issue to re-target the clients for any campaign and we did that through contact management and single dashboard implementation.

Are you a current user of this product?

No

USER DETAILS

What is your role with this product?

  • I use it myself

How long have you been using this product?

Less than 1 year

COMPANY DETAILS

What is your company size?

1-10 Employees

What is your industry?

Information Technology and Services

USAGE & IMPLEMENTATION

How did your company implement this product?

in the cloud

How long did it take to set up this product?

less than 1 day

How many people in your company actively use this product?

several employees

What is the primary use of this product in your company?

both B2B & B2C

EFFECT ON BUSINESS GOALS:

How did using this product affect your business goals?

  • It allows us to store and organize information about our customers in a more efficient way
  • It allows us to solve our customers problems faster and in a more efficient way
  • It allows us to synchronize customer data between departments and teams
  • It allows us to automate out sales and marketing related processes
  • It offers us detailed analytics that lets us plan our future strategies more efficiently

PRICING & COSTS

What was the cost of implementing this product?

300

What is your total annual cost for using this product?

300

How long is your contract with the vendor?

Less than 1 year

Did you get any discount for this product? How much?

N0

FEATURE DETAILS

Sales & Marketing Automation

Sales Opportunity Management
5
amazing
Customer Management
5
amazing
Task Management
5
amazing
Contract Management
5
amazing
Pricing Management
5
amazing
Email Marketing
5
amazing
Order Management
5
amazing
Campaign Management
5
amazing

Analytics

Reports
5
amazing
ROI Analytics
5
amazing

Integrations

API
5
amazing
Calendar & Contacts Sync
5
amazing
Export & Import of Data
5
amazing
Available Integrations
5
amazing
Social Network Integration
5
amazing

Customer Service

Call Center Tools
5
amazing
Issue Tracking
5
amazing
Support Portal
5
amazing
Knowledge Base Management
5
amazing

General Features

Collaboration Features
5
amazing
Dashboard
5
amazing
Overall Performance
5
amazing
Access & Role Management
5
amazing
Mobile Support
5
amazing
Customization
5
amazing
File Management
5
amazing
Language Support
5
amazing
Security
5
amazing