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User review
of Simply CRM
Has the good 3rd party integrations. Great value. Great support
-
by Morten Albaek
USER SATISFACTION
RECOMMENDATION Very likely
6 out of 7
COST EFFICENCY Superb
7out of 7
OVERALL IMPRESSION amazing
5out of 5
EASE OF USE very good
4out of 5
CUSTOMER SUPPORT amazing
5out of 5
PROS & CONS
What are the best aspects of this product?
I tried Zoho, HubSpot, Insightly and Pipedrive! I found the CRM was trying to control my way of working, instead of the against. Simply lives up to the name. Contact segmentation is straightforward and leveraged by the integrations. Tech support is super good. Definitely the best I have to work with.
What aspects are problematic or could work better?
I've been using Simply from the past many months and what I found is team Simply upgrades their system timely.
What features/services would you like to see in future versions of this product?
Other users would like a phone app, but Google contacts, events, calendar and email are solid and reliable.
What specific problems in your company were solved by this product?
Simply has got the reliable 3rd party integrations. It is the hub of my workflow not because of its simplicity but because of the way it handles the contacts and scheduling of events.
Are you a current user of this product?
No
USER DETAILS
What is your role with this product?
- I use it myself
How long have you been using this product?
Less than 1 year
COMPANY DETAILS
What is your company size?
1-10 Employees
What is your industry?
E-Learning
USAGE & IMPLEMENTATION
Did your company use a different software before this one?
Yes
What software did you use before?
PD, Zoho and One Page System
Why did you decide to change it?
We tried Simply for a month as a free trial and then we found it more suitable in terms of multilingual need and email campaign support,
Are you satisfied with the change?
Yes, I am .
How did your company implement this product?
in the cloud
How long did it take to set up this product?
less than 1 day
How many people in your company actively use this product?
several employees
What is the primary use of this product in your company?
both B2B & B2C
EFFECT ON BUSINESS GOALS:
How did using this product affect your business goals?
- It allows us to store and organize information about our customers in a more efficient way
- It allows us to solve our customers problems faster and in a more efficient way
- It allows us to synchronize customer data between departments and teams
- It allows us to automate out sales and marketing related processes
- It offers us detailed analytics that lets us plan our future strategies more efficiently
PRICING & COSTS
What was the cost of implementing this product?
$500
What is your total annual cost for using this product?
$1200
Did you get any discount for this product? How much?
N0
FEATURE DETAILS
Sales & Marketing Automation
Sales Opportunity Management amazing
5
Customer Management very good
4
Task Management amazing
5
Contract Management very good
4
Pricing Management very good
4
Email Marketing very good
4
Order Management very good
4
Campaign Management very good
4
Analytics
Reports very good
4
ROI Analytics amazing
5
Integrations
API very good
4
Calendar & Contacts Sync amazing
5
Export & Import of Data amazing
5
Available Integrations very good
4
Social Network Integration amazing
5
Customer Service
Call Center Tools very good
4
Issue Tracking amazing
5
Support Portal amazing
5
Knowledge Base Management amazing
5
General Features
Collaboration Features very good
4
Dashboard amazing
5
Overall Performance amazing
5
Access & Role Management amazing
5
Mobile Support amazing
5
Customization amazing
5
File Management very good
4
Language Support amazing
5
Security amazing
5
