User review
of Simply CRM
Nicely coded, well designed tool
-
by Anna Rose
USER SATISFACTION
RECOMMENDATION Definitely
7 out of 7
COST EFFICENCY Superb
7out of 7
OVERALL IMPRESSION amazing
5out of 5
EASE OF USE amazing
5out of 5
CUSTOMER SUPPORT amazing
5out of 5
PROS & CONS
What are the best aspects of this product?
Simply CRM is not like other complicated CRMs where you have to struggle to load and act to do a specific job. They have a stunning dashboard where you can do quick tasks along with workforce management.
What aspects are problematic or could work better?
Simply CRM is basically a single stop shop for your business needs. I use it in my office everyday, and we can customize different modules based on the growing needs and demands of our company.
What features/services would you like to see in future versions of this product?
We are getting enough support as a user and are happy to have future upgrades.
What specific problems in your company were solved by this product?
Super easy to use. You can have button options that do all the work for you.
Are you a current user of this product?
No
USER DETAILS
What is your role with this product?
- I use it myself
How long have you been using this product?
Less than 1 year
COMPANY DETAILS
What is your company size?
1-10 Employees
What is your industry?
Information Technology and Services
USAGE & IMPLEMENTATION
How did your company implement this product?
in the cloud
How long did it take to set up this product?
less than 1 day
How many people in your company actively use this product?
several employees
What is the primary use of this product in your company?
both B2B & B2C
EFFECT ON BUSINESS GOALS:
How did using this product affect your business goals?
- It allows us to store and organize information about our customers in a more efficient way
- It allows us to solve our customers problems faster and in a more efficient way
- It allows us to synchronize customer data between departments and teams
- It allows us to automate out sales and marketing related processes
- It offers us detailed analytics that lets us plan our future strategies more efficiently
PRICING & COSTS
What was the cost of implementing this product?
$500
What is your total annual cost for using this product?
$500
How long is your contract with the vendor?
Less than 1 year
Did you get any discount for this product? How much?
No
FEATURE DETAILS
Sales & Marketing Automation
Sales Opportunity Management amazing
5
Customer Management very good
4
Task Management amazing
5
Contract Management very good
4
Pricing Management amazing
5
Email Marketing very good
4
Order Management amazing
5
Campaign Management amazing
5
Analytics
Reports amazing
5
ROI Analytics amazing
5
Integrations
API amazing
5
Calendar & Contacts Sync very good
4
Export & Import of Data amazing
5
Available Integrations very good
4
Social Network Integration amazing
5
Customer Service
Call Center Tools amazing
5
Issue Tracking very good
4
Support Portal amazing
5
Knowledge Base Management amazing
5
General Features
Collaboration Features amazing
5
Dashboard very good
4
Overall Performance amazing
5
Access & Role Management amazing
5
Mobile Support amazing
5
Customization amazing
5
File Management very good
4
Language Support amazing
5
Security amazing
5
