- Home CRM Software Simply CRM Our experience with Simply was good and we were happy with automation
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User review
of Simply CRM
Our experience with Simply was good and we were happy with automation
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by Kirsten Pederson
USER SATISFACTION
RECOMMENDATION Definitely
7 out of 7
COST EFFICENCY Very good
6out of 7
OVERALL IMPRESSION very good
4out of 5
EASE OF USE amazing
5out of 5
CUSTOMER SUPPORT very good
4out of 5
PROS & CONS
What are the best aspects of this product?
it's a great little CRM that is perfect for our requirements at the small firm that I work at. We typically use it for leads and contacts management for our various clients and campaign.
What aspects are problematic or could work better?
The cost can be customized on a AWS model such as Pay-As-You-Go so that we only pay for what we use.
What features/services would you like to see in future versions of this product?
It helped us to improve our business agility, better respond to buyer journey persona and interaction for higher trust building and improving order conversion.
What specific problems in your company were solved by this product?
The orientation of records and other integrations work made our job easy to synch the processes.
Are you a current user of this product?
No
USER DETAILS
How long have you been using this product?
Less than 1 year
COMPANY DETAILS
What is your company size?
1-10 Employees
What is your industry?
Information Technology and Services
USAGE & IMPLEMENTATION
How did your company implement this product?
in the cloud
How long did it take to set up this product?
less than 1 day
How many people in your company actively use this product?
just me
What is the primary use of this product in your company?
both B2B & B2C
EFFECT ON BUSINESS GOALS:
How did using this product affect your business goals?
- It allows us to store and organize information about our customers in a more efficient way
- It allows us to solve our customers problems faster and in a more efficient way
- It allows us to synchronize customer data between departments and teams
- It allows us to automate out sales and marketing related processes
- It offers us detailed analytics that lets us plan our future strategies more efficiently
PRICING & COSTS
What was the cost of implementing this product?
$500
What is your total annual cost for using this product?
$1500
How long is your contract with the vendor?
Less than 1 year
Did you get any discount for this product? How much?
NO
FEATURE DETAILS
Sales & Marketing Automation
Sales Opportunity Management amazing
5
Customer Management very good
4
Task Management amazing
5
Contract Management very good
4
Pricing Management amazing
5
Email Marketing amazing
5
Campaign Management very good
4
Analytics
Reports amazing
5
ROI Analytics very good
4
Integrations
API amazing
5
Calendar & Contacts Sync amazing
5
Export & Import of Data amazing
5
Available Integrations very good
4
Social Network Integration amazing
5
Customer Service
Call Center Tools very good
4
Support Portal very good
4
Knowledge Base Management amazing
5
General Features
Collaboration Features very good
4
Dashboard amazing
5
Overall Performance amazing
5
Access & Role Management amazing
5
Mobile Support very good
4
Customization amazing
5
File Management amazing
5
Language Support amazing
5
Security amazing
5
