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User review of Simply CRM

Tool that actually works

- by Matthew Brown

USER SATISFACTION

RECOMMENDATION
7 out of 7
Definitely
COST EFFICENCY
7out of 7
Superb
OVERALL IMPRESSION
5out of 5
amazing
EASE OF USE
5out of 5
amazing
CUSTOMER SUPPORT
5out of 5
amazing

PROS & CONS

What are the best aspects of this product?

A good thing to note about Simply is their language support and quick to connect customer supporting staff that take all your issues into account and resolve them quickly. Simply is no doubt a healthy good for your business operations and management. Just check its free trial before making a decision for the other providers.

What aspects are problematic or could work better?

Features such as Sales Process Visualization, Sales Funnel Monitoring, Project Management, Workflow Automation, 3rd party Integrations and GANTT Charts etc have made this so precious that you can not ignore or miss that out for your org needs.

What features/services would you like to see in future versions of this product?

Not sure but yes, if social media scheduler incorporated, there would be a great help for us.

What specific problems in your company were solved by this product?

Customer acquisition became healthier and easier too. The lead conversion improves further as we've integrated and plugged in our email tool with Simply and that too helped us a lot.

Are you a current user of this product?

No

USER DETAILS

What is your role with this product?

  • I use it myself

How long have you been using this product?

Less than 1 year

COMPANY DETAILS

What is your company size?

1-10 Employees

What is your industry?

Wireless

USAGE & IMPLEMENTATION

How did your company implement this product?

in the cloud

How long did it take to set up this product?

less than 1 day

How many people in your company actively use this product?

all employees

What is the primary use of this product in your company?

both B2B & B2C

EFFECT ON BUSINESS GOALS:

How did using this product affect your business goals?

  • It allows us to store and organize information about our customers in a more efficient way
  • It allows us to solve our customers problems faster and in a more efficient way
  • It allows us to synchronize customer data between departments and teams
  • It allows us to automate out sales and marketing related processes
  • It offers us detailed analytics that lets us plan our future strategies more efficiently

PRICING & COSTS

What was the cost of implementing this product?

$250

What is your total annual cost for using this product?

$500

How long is your contract with the vendor?

Less than 1 year

Did you get any discount for this product? How much?

No

FEATURE DETAILS

Sales & Marketing Automation

Sales Opportunity Management
5
amazing
Customer Management
5
amazing
Task Management
5
amazing
Contract Management
5
amazing
Pricing Management
4
very good
Email Marketing
5
amazing
Campaign Management
5
amazing

Analytics

Reports
5
amazing
ROI Analytics
5
amazing

Integrations

API
5
amazing
Calendar & Contacts Sync
5
amazing
Export & Import of Data
5
amazing
Available Integrations
5
amazing
Social Network Integration
4
very good

Customer Service

Call Center Tools
4
very good
Issue Tracking
5
amazing
Support Portal
5
amazing
Knowledge Base Management
4
very good

General Features

Collaboration Features
5
amazing
Dashboard
5
amazing
Overall Performance
5
amazing
Access & Role Management
5
amazing
Mobile Support
4
very good
Customization
5
amazing
File Management
4
very good
Language Support
5
amazing
Security
5
amazing