- Home CRM Software Simply CRM Using Simply for almost 2 years and worth using it.
- Why is FinancesOnline free
User review
of Simply CRM
Using Simply for almost 2 years and worth using it.
-
by Jesper Jørgensen
USER SATISFACTION
RECOMMENDATION Definitely
7 out of 7
COST EFFICENCY Superb
7out of 7
OVERALL IMPRESSION amazing
5out of 5
EASE OF USE very good
4out of 5
CUSTOMER SUPPORT amazing
5out of 5
PROS & CONS
What are the best aspects of this product?
For me, Simply worked as a base tool and it helped throughout the client communication and CX management.
What aspects are problematic or could work better?
Features list is massive but sometimes it seems clumsy to differentiate between them, probably due to my vision problem as the icons they’ve used are tiny to differentiate. It’s not for all, it’s me who can assess basis on my personal experience.
What features/services would you like to see in future versions of this product?
The future verson should possess the ability to connect through social media contacts for targeting the prospectus, I mean it should be like Facebook pixel code where people focus on user targeting basis on their interest etc.
What specific problems in your company were solved by this product?
It was amazing experience to have Simply as one of our office management tools. We recommend Simply to the MSMEs. Overall, so far, our experience with Simply has been great.
Are you a current user of this product?
No
USER DETAILS
What is your role with this product?
- I use it myself
How long have you been using this product?
Less than 1 year
COMPANY DETAILS
What is your company size?
1-10 Employees
What is your industry?
Financial Services
USAGE & IMPLEMENTATION
How did your company implement this product?
in the cloud
How long did it take to set up this product?
less than 1 day
How many people in your company actively use this product?
several employees
What is the primary use of this product in your company?
both B2B & B2C
EFFECT ON BUSINESS GOALS:
How did using this product affect your business goals?
- It allows us to store and organize information about our customers in a more efficient way
- It allows us to solve our customers problems faster and in a more efficient way
- It allows us to synchronize customer data between departments and teams
- It allows us to automate out sales and marketing related processes
- It offers us detailed analytics that lets us plan our future strategies more efficiently
PRICING & COSTS
What was the cost of implementing this product?
$250
What is your total annual cost for using this product?
$1500
Did you get any discount for this product? How much?
NA
FEATURE DETAILS
Sales & Marketing Automation
Sales Opportunity Management amazing
5
Customer Management very good
4
Task Management amazing
5
Contract Management amazing
5
Pricing Management amazing
5
Email Marketing very good
4
Order Management amazing
5
Campaign Management very good
4
Analytics
Reports amazing
5
ROI Analytics very good
4
Integrations
API amazing
5
Calendar & Contacts Sync very good
4
Export & Import of Data amazing
5
Available Integrations very good
4
Social Network Integration amazing
5
Customer Service
Call Center Tools amazing
5
Issue Tracking amazing
5
Support Portal very good
4
Knowledge Base Management amazing
5
General Features
Collaboration Features very good
4
Dashboard amazing
5
Overall Performance amazing
5
Access & Role Management amazing
5
Mobile Support very good
4
Customization amazing
5
File Management amazing
5
Language Support very good
4
Security amazing
5
