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User review of SimplyBook.me

Awesome !

- by Aurelie Allanic

USER SATISFACTION

RECOMMENDATION
7 out of 7
Definitely
COST EFFICENCY
6out of 7
Very good
OVERALL IMPRESSION
5out of 5
amazing
EASE OF USE
4out of 5
very good
CUSTOMER SUPPORT
4out of 5
very good

PROS & CONS

What are the best aspects of this product?

ease of use, quick implementation, auto translation, link with google calendar

What aspects are problematic or could work better?

it was hard for me to understand the plugins stuff

What features/services would you like to see in future versions of this product?

link with several calendars (i.e. my CRM)

What specific problems in your company were solved by this product?

appointments for clients

Are you a current user of this product?

Yes

USER DETAILS

What is your role with this product?

  • I made the decision to purchase it

How long have you been using this product?

Less than 1 month

COMPANY DETAILS

What is your company size?

1-10 Employees

What is your industry?

Photography

USAGE & IMPLEMENTATION

Did your company use a different software before this one?

Yes

What software did you use before?

tiimify

Why did you decide to change it?

more options

Are you satisfied with the change?

yes

How did your company implement this product?

in the cloud

How long did it take to set up this product?

less than 1 week

How many people in your company actively use this product?

just me

What is the primary use of this product in your company?

mostly B2C

EFFECT ON BUSINESS GOALS:

How did using this product affect your business goals?

  • It automated online booking based on availability.

PRICING & COSTS

What was the cost of implementing this product?

80€

What is your total annual cost for using this product?

80€

How long is your contract with the vendor?

1 year

Did you get any discount for this product? How much?

1 month

FEATURE DETAILS

Self-Service

Open System
4
very good
24/7 Access through Multiple Channels
4
very good
Browser-Based
4
very good
Resource Selection
3
ok
Activity Selection
4
very good
Real-Time Availability
4
very good
Appointment Transactions
3
ok
COTS
3
ok
Events
3
ok
Compound Appointments
3
ok
Group Appointments
3
ok
Appointment Changes
3
ok
Cancellation and No-Show Management
3
ok
Waitlist
3
ok
Overbooking & Recovery Time
3
ok

Security

User, Roles, and Access Management
4
very good

Administration

Performance & Reliability
3
ok
Reporting & Analytics
3
ok
Support
4
very good
Customization
4
very good
API/Integrations
5
amazing
Batch Processing
4
very good
Communication & Collaboration
4
very good