User review
of SimplyBook.me
Awsome!
-
by Mário Costa
USER SATISFACTION
RECOMMENDATION Definitely
7 out of 7
COST EFFICENCY Superb
7out of 7
OVERALL IMPRESSION very good
4out of 5
EASE OF USE amazing
5out of 5
CUSTOMER SUPPORT amazing
5out of 5
PROS & CONS
What are the best aspects of this product?
Easy to use, very efficient, and great support online
What aspects are problematic or could work better?
In mine point of view I dont discover any problematic aspects,
What features/services would you like to see in future versions of this product?
Service of voice and video with links us with our clients
What specific problems in your company were solved by this product?
I have a good service and cannot get clients/users ,,, these company solve that easily and low cost price
Are you a current user of this product?
Yes
USER DETAILS
What is your role with this product?
- I advised the company to purchase it
How long have you been using this product?
3-5 years
COMPANY DETAILS
What is your company size?
More than 100 Employees
What is your industry?
Education Management
USAGE & IMPLEMENTATION
How did your company implement this product?
on premise
How long did it take to set up this product?
less than 1 hour
How many people in your company actively use this product?
several employees
What is the primary use of this product in your company?
both B2B & B2C
EFFECT ON BUSINESS GOALS:
How did using this product affect your business goals?
- It provided a modifiable scheduler to be managed and edited from managers and other users, and keeps appointments in a single calendar.
- It automated online booking based on availability.
- It collected contact data from appointment makers.
- It increased reliability and customer satisfaction.
PRICING & COSTS
What was the cost of implementing this product?
8 Euros monthly
What is your total annual cost for using this product?
80 Euros
Did you get any discount for this product? How much?
no
FEATURE DETAILS
Self-Service
Open System very good
4
24/7 Access through Multiple Channels amazing
5
Browser-Based amazing
5
Mobile very good
4
Resource Selection amazing
5
Activity Selection amazing
5
Real-Time Availability amazing
5
Appointment Transactions amazing
5
COTS very good
4
Events amazing
5
Compound Appointments amazing
5
Group Appointments amazing
5
Appointment Changes amazing
5
Cancellation and No-Show Management amazing
5
Waitlist very good
4
Overbooking & Recovery Time very good
4
Security
SSL Encryption very good
4
User, Roles, and Access Management very good
4
Backup & Recovery very good
4
E-Commerce
Service Catalog amazing
5
Administration
Performance & Reliability amazing
5
Reporting & Analytics very good
4
Mobile very good
4
Support amazing
5
Customization amazing
5
API/Integrations amazing
5
Batch Processing very good
4
Communication & Collaboration amazing
5
