User review
of SimplyBook.me
Best Option
-
by Anonymous Reviewer
USER SATISFACTION
RECOMMENDATION Very likely
6 out of 7
COST EFFICENCY Very good
6out of 7
OVERALL IMPRESSION very good
4out of 5
EASE OF USE very good
4out of 5
CUSTOMER SUPPORT very good
4out of 5
PROS & CONS
What are the best aspects of this product?
This is definitely a very solid solution. I have checked some booking solutions and choose SimplyBook.me because it fits best my requirements. I liked it to have the full range of functions during the free test phase. So could explore what I need and pay just for things I really use.
What aspects are problematic or could work better?
Flexibility is everything! Therefore I missed the option to customize the text in the calendar entry. Compared to the overall functionality definitely a minor thing.
What features/services would you like to see in future versions of this product?
To have the option to change the text in the calendar entry.
What specific problems in your company were solved by this product?
The whole booking process is now digital, clear and comfortable!
Are you a current user of this product?
Yes
USER DETAILS
What is your role with this product?
- I made the decision to purchase it
How long have you been using this product?
Trial/Demo only
COMPANY DETAILS
What is your company size?
1-10 Employees
What is your industry?
Sports
USAGE & IMPLEMENTATION
Did your company use a different software before this one?
Yes
What software did you use before?
I misses Doodle for bookings.
And checked Momoyoga and Fitogram before
Why did you decide to change it?
SimplyBook.me fits best my requirements
Are you satisfied with the change?
yes
How did your company implement this product?
in the cloud
How long did it take to set up this product?
less than 1 day
How many people in your company actively use this product?
just me
What is the primary use of this product in your company?
mostly B2C
EFFECT ON BUSINESS GOALS:
How did using this product affect your business goals?
- It automated online booking based on availability.
- It increased reliability and customer satisfaction.
PRICING & COSTS
What was the cost of implementing this product?
1
What is your total annual cost for using this product?
80
How long is your contract with the vendor?
Unlimited
Did you get any discount for this product? How much?
No
FEATURE DETAILS
Self-Service
Open System very good
4
24/7 Access through Multiple Channels amazing
5
Browser-Based very good
4
Mobile ok
3
Resource Selection very good
4
Activity Selection very good
4
Real-Time Availability very good
4
Appointment Transactions very good
4
COTS ok
3
Events ok
3
Compound Appointments ok
3
Group Appointments ok
3
Appointment Changes very good
4
Cancellation and No-Show Management very good
4
Waitlist very good
4
Overbooking & Recovery Time ok
3
Security
SSL Encryption very good
4
User, Roles, and Access Management very good
4
Backup & Recovery very good
4
E-Commerce
Service Catalog ok
3
Online Payment Support ok
3
Administration
Performance & Reliability very good
4
Reporting & Analytics very good
4
Mobile ok
3
Support amazing
5
Customization very good
4
API/Integrations ok
3
Batch Processing ok
3
Communication & Collaboration very good
4
