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User review of SimplyBook.me

Best Software for value of money customers

- by Nikhil kumar

USER SATISFACTION

RECOMMENDATION
7 out of 7
Definitely
COST EFFICENCY
7out of 7
Superb
OVERALL IMPRESSION
3out of 5
ok
EASE OF USE
4out of 5
very good
CUSTOMER SUPPORT
5out of 5
amazing

PROS & CONS

What are the best aspects of this product?

Customized product so no need of much technical knowledge
Excellent Customer support
Budget Pricing
Lot of custom features

What aspects are problematic or could work better?

1. Require Search engine Bar for serching of service at the time of booking
2. More Payment gateway should be offered in payment gateway custom features (spicially in case of India Paytm is required)

Are you a current user of this product?

Yes

USER DETAILS

What is your role with this product?

  • I use it myself

How long have you been using this product?

Less than 1 year

COMPANY DETAILS

What is your company size?

1-10 Employees

What is your industry?

Consumer Services

USAGE & IMPLEMENTATION

How did your company implement this product?

in the cloud

How long did it take to set up this product?

less than 1 month

How many people in your company actively use this product?

just me

What is the primary use of this product in your company?

mostly B2C

EFFECT ON BUSINESS GOALS:

How did using this product affect your business goals?

  • It automated online booking based on availability.
  • It increased reliability and customer satisfaction.

PRICING & COSTS

What was the cost of implementing this product?

$375

What is your total annual cost for using this product?

$627

How long is your contract with the vendor?

1 year

Did you get any discount for this product? How much?

No

FEATURE DETAILS

Self-Service

Open System
4
very good
24/7 Access through Multiple Channels
4
very good
Browser-Based
4
very good
Mobile
4
very good
Resource Selection
4
very good
Activity Selection
4
very good
Real-Time Availability
4
very good
Appointment Transactions
4
very good
COTS
4
very good
Events
4
very good
Compound Appointments
4
very good
Group Appointments
4
very good
Appointment Changes
4
very good
Cancellation and No-Show Management
4
very good
Waitlist
4
very good
Overbooking & Recovery Time
3
ok

Security

SSL Encryption
4
very good
User, Roles, and Access Management
4
very good
Backup & Recovery
4
very good

E-Commerce

Service Catalog
3
ok
Online Payment Support
3
ok

Administration

Performance & Reliability
4
very good
Reporting & Analytics
3
ok
Mobile
4
very good
Support
4
very good
Customization
3
ok
API/Integrations
3
ok
Batch Processing
4
very good
Communication & Collaboration
4
very good