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User review of SimplyBook.me

The booking system which is good for our business!

- by Mandy Starry

USER SATISFACTION

RECOMMENDATION
5 out of 7
Quite likely
COST EFFICENCY
4out of 7
Acceptable
OVERALL IMPRESSION
4out of 5
very good
EASE OF USE
4out of 5
very good
CUSTOMER SUPPORT
3out of 5
ok

PROS & CONS

What are the best aspects of this product?

Lots of function can choose and you could choose the most suitable for your own, user friendly while setup and also it's easy for users.

What aspects are problematic or could work better?

It would be great if there is multi-language support team, e.g. Chinese support reply.

What features/services would you like to see in future versions of this product?

It would be great if there could be showing photos for choose for individual booking field.

What specific problems in your company were solved by this product?

For sure it must be solved the online appointment problem, for previous customer only called to us or through Facebook, but now we could send the link to our customer and let them book online themselves, perfect!

Are you a current user of this product?

Yes

USER DETAILS

What is your role with this product?

  • I made the decision to purchase it

How long have you been using this product?

Less than 1 month

COMPANY DETAILS

What is your company size?

1-10 Employees

USAGE & IMPLEMENTATION

How did your company implement this product?

in the cloud

How long did it take to set up this product?

less than 1 week

How many people in your company actively use this product?

just me

What is the primary use of this product in your company?

mostly B2C

EFFECT ON BUSINESS GOALS:

How did using this product affect your business goals?

  • It automated online booking based on availability.
  • It collected contact data from appointment makers.

PRICING & COSTS

What was the cost of implementing this product?

USD99

What is your total annual cost for using this product?

USD99

How long is your contract with the vendor?

1 year

Did you get any discount for this product? How much?

NO

FEATURE DETAILS

Self-Service

Open System
3
ok
24/7 Access through Multiple Channels
3
ok
Browser-Based
3
ok
Mobile
3
ok
Resource Selection
3
ok
Activity Selection
3
ok
Real-Time Availability
4
very good
Appointment Transactions
3
ok
COTS
3
ok
Events
3
ok
Compound Appointments
3
ok
Group Appointments
3
ok
Appointment Changes
3
ok
Cancellation and No-Show Management
3
ok
Waitlist
3
ok

Security

User, Roles, and Access Management
3
ok

E-Commerce

Service Catalog
3
ok

Administration

Performance & Reliability
3
ok
Reporting & Analytics
3
ok
Mobile
3
ok
Support
3
ok
Customization
3
ok