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User review of SimplyBook.me

Easy, practical and intuitive to use

- by Consultorio Dr. Marcos Gobbo

USER SATISFACTION

RECOMMENDATION
7 out of 7
Definitely
COST EFFICENCY
6out of 7
Very good
OVERALL IMPRESSION
4out of 5
very good
EASE OF USE
4out of 5
very good
CUSTOMER SUPPORT
4out of 5
very good

PROS & CONS

What are the best aspects of this product?

I discovered Simply Book Me recently, looking for booking options to link to the Facebook CTA-button. A pleasant discovery! Then, this tool is easy, practical and intuitive to use, and offers a whole bunch of possibilities regarding settings and syncing to relevant pages such as Fan page, Google My Business etc.

What aspects are problematic or could work better?

I'm just starting to use the tool, but, as far as I could understand, some resources such a CSS and Facebook bot settings require that we configure them personally or outsource their configuration. This is sometimes an impairment for the layperson.

What features/services would you like to see in future versions of this product?

If possible, it would be great to have the settings for the Facebook bot somehow simplified / streamlined...

What specific problems in your company were solved by this product?

I our clinical daily routine, it brings a lot of convenience to our patients if they become detached from our opening hours to book an appointment.

Are you a current user of this product?

Yes

USER DETAILS

How long have you been using this product?

Less than 1 month

COMPANY DETAILS

What is your company size?

1-10 Employees

What is your industry?

Health, Wellness and Fitness

USAGE & IMPLEMENTATION

How did your company implement this product?

in the cloud

How long did it take to set up this product?

less than 1 week

How many people in your company actively use this product?

several employees

What is the primary use of this product in your company?

mostly B2B

EFFECT ON BUSINESS GOALS:

How did using this product affect your business goals?

  • It automated online booking based on availability.

PRICING & COSTS

What is your total annual cost for using this product?

We are starting with the basic plan ($9.90/month)

How long is your contract with the vendor?

1 month

Did you get any discount for this product? How much?

Not yet

FEATURE DETAILS

Self-Service

Open System
4
very good
24/7 Access through Multiple Channels
4
very good
Browser-Based
4
very good
Mobile
3
ok
Resource Selection
4
very good
Activity Selection
4
very good
Real-Time Availability
4
very good
Appointment Transactions
4
very good
COTS
4
very good
Appointment Changes
3
ok
Cancellation and No-Show Management
4
very good

Security

SSL Encryption
4
very good
User, Roles, and Access Management
4
very good

E-Commerce

Service Catalog
4
very good
Online Payment Support
4
very good

Administration

Performance & Reliability
4
very good
Reporting & Analytics
4
very good
Mobile
3
ok
Support
4
very good
Customization
3
ok
API/Integrations
4
very good
Communication & Collaboration
3
ok