- Home Appointment Scheduling Software SimplyBook.me Excellent product and customer service
- Why is FinancesOnline free
User review
of SimplyBook.me
Excellent product and customer service
-
by Anonymous Reviewer
USER SATISFACTION
RECOMMENDATION Definitely
7 out of 7
COST EFFICENCY Acceptable
4out of 7
OVERALL IMPRESSION amazing
5out of 5
EASE OF USE amazing
5out of 5
CUSTOMER SUPPORT amazing
5out of 5
PROS & CONS
What are the best aspects of this product?
I run a sport facility rental company in Malaysia. Simplybook is absolutely beautiful and fits my booking and scheduling needs. Simplybook has helped me in avoiding double booking which may lead to bad customers satisfaction. 24/7 customer service helped me to set up the booking website up running in just 3 days. Simplybook also has dashboard that helps you understand more about your customer so that you can make better business decision to attract more customers.
What aspects are problematic or could work better?
Lack of more localized payment system (eWallet) such as Boost, Grabpay, QRpay etc.
What features/services would you like to see in future versions of this product?
1. More localized payment system (eWallet) such as Boost, Grabpay, QRpay etc.
2. Native app on iOS or Android or PC.
What specific problems in your company were solved by this product?
Double booking, schedule management, digitalizing manual work
Are you a current user of this product?
Yes
USER DETAILS
How long have you been using this product?
Less than 1 year
COMPANY DETAILS
What is your company size?
1-10 Employees
What is your industry?
Sports
USAGE & IMPLEMENTATION
How did your company implement this product?
in the cloud
How long did it take to set up this product?
less than 1 week
How many people in your company actively use this product?
several employees
What is the primary use of this product in your company?
mostly B2C
EFFECT ON BUSINESS GOALS:
How did using this product affect your business goals?
- It provided a modifiable scheduler to be managed and edited from managers and other users, and keeps appointments in a single calendar.
- It automated online booking based on availability.
- It collected contact data from appointment makers.
- It increased reliability and customer satisfaction.
PRICING & COSTS
How long is your contract with the vendor?
1 month
FEATURE DETAILS
Self-Service
Open System amazing
5
24/7 Access through Multiple Channels amazing
5
Browser-Based amazing
5
Mobile mediocre
2
Resource Selection ok
3
Activity Selection ok
3
Real-Time Availability amazing
5
Appointment Transactions amazing
5
Compound Appointments amazing
5
Appointment Changes amazing
5
Cancellation and No-Show Management amazing
5
Security
SSL Encryption amazing
5
User, Roles, and Access Management amazing
5
E-Commerce
Online Payment Support mediocre
2
Administration
Performance & Reliability very good
4
Reporting & Analytics very good
4
Mobile mediocre
2
Support amazing
5
Customization very good
4
API/Integrations very good
4
Batch Processing very good
4
Communication & Collaboration amazing
5
