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User review of SimplyBook.me

Excellent product and customer service

- by Anonymous Reviewer

USER SATISFACTION

RECOMMENDATION
7 out of 7
Definitely
COST EFFICENCY
4out of 7
Acceptable
OVERALL IMPRESSION
5out of 5
amazing
EASE OF USE
5out of 5
amazing
CUSTOMER SUPPORT
5out of 5
amazing

PROS & CONS

What are the best aspects of this product?

I run a sport facility rental company in Malaysia. Simplybook is absolutely beautiful and fits my booking and scheduling needs. Simplybook has helped me in avoiding double booking which may lead to bad customers satisfaction. 24/7 customer service helped me to set up the booking website up running in just 3 days. Simplybook also has dashboard that helps you understand more about your customer so that you can make better business decision to attract more customers.

What aspects are problematic or could work better?

Lack of more localized payment system (eWallet) such as Boost, Grabpay, QRpay etc.

What features/services would you like to see in future versions of this product?

1. More localized payment system (eWallet) such as Boost, Grabpay, QRpay etc.
2. Native app on iOS or Android or PC.

What specific problems in your company were solved by this product?

Double booking, schedule management, digitalizing manual work

Are you a current user of this product?

Yes

USER DETAILS

How long have you been using this product?

Less than 1 year

COMPANY DETAILS

What is your company size?

1-10 Employees

What is your industry?

Sports

USAGE & IMPLEMENTATION

How did your company implement this product?

in the cloud

How long did it take to set up this product?

less than 1 week

How many people in your company actively use this product?

several employees

What is the primary use of this product in your company?

mostly B2C

EFFECT ON BUSINESS GOALS:

How did using this product affect your business goals?

  • It provided a modifiable scheduler to be managed and edited from managers and other users, and keeps appointments in a single calendar.
  • It automated online booking based on availability.
  • It collected contact data from appointment makers.
  • It increased reliability and customer satisfaction.

PRICING & COSTS

How long is your contract with the vendor?

1 month

FEATURE DETAILS

Self-Service

Open System
5
amazing
24/7 Access through Multiple Channels
5
amazing
Browser-Based
5
amazing
Mobile
2
mediocre
Resource Selection
3
ok
Activity Selection
3
ok
Real-Time Availability
5
amazing
Appointment Transactions
5
amazing
Compound Appointments
5
amazing
Appointment Changes
5
amazing
Cancellation and No-Show Management
5
amazing

Security

SSL Encryption
5
amazing
User, Roles, and Access Management
5
amazing

E-Commerce

Online Payment Support
2
mediocre

Administration

Performance & Reliability
4
very good
Reporting & Analytics
4
very good
Mobile
2
mediocre
Support
5
amazing
Customization
4
very good
API/Integrations
4
very good
Batch Processing
4
very good
Communication & Collaboration
5
amazing