- Home Appointment Scheduling Software SimplyBook.me Feature filled tool with great support!
- Why is FinancesOnline free
User review
of SimplyBook.me
Feature filled tool with great support!
-
by John Mazzarella
USER SATISFACTION
RECOMMENDATION Definitely
7 out of 7
COST EFFICENCY Superb
7out of 7
OVERALL IMPRESSION amazing
5out of 5
EASE OF USE amazing
5out of 5
CUSTOMER SUPPORT amazing
5out of 5
PROS & CONS
What are the best aspects of this product?
Lots of great features, but the best part is the great documentation/videos and support staff to help in setting them all up
What aspects are problematic or could work better?
I wished I had a longer trial period to configure out system and test it all before purchasing, however I suspect the support staff would have given an extension if I had asked.
What features/services would you like to see in future versions of this product?
Better intake form fields in general, but specifically the ability to customize the order (and have that effect the price). There is an Add Ons feature, but I would have preferred to handle that in the base intake form.
What specific problems in your company were solved by this product?
We had been using WooCommerce on Wordpress with a Gravity Forms order form to do reservations, and had done so for almost a year, but a huge problem was WooCommerce exports Gravity Form user submissions all in one column. We had to write a complicated Google Spreadsheet to parse the data into manageable form. We were very happy to switch to SimplyBook.me, and found lots of other benefits once we did.
Are you a current user of this product?
Yes
USER DETAILS
What is your role with this product?
- I implemented it
How long have you been using this product?
Less than 1 month
COMPANY DETAILS
What is your company size?
1-10 Employees
What is your industry?
Health, Wellness and Fitness
USAGE & IMPLEMENTATION
Did your company use a different software before this one?
Yes
What software did you use before?
WooCommerce + Gravity Forms
Why did you decide to change it?
We had been using WooCommerce on Wordpress with a Gravity Forms order form to do reservations, and had done so for almost a year, but a huge problem was WooCommerce exports Gravity Form user submissions all in one column. We had to write a complicated Google Spreadsheet to parse the data into manageable form.
Are you satisfied with the change?
Yes!
How did your company implement this product?
in the cloud
How long did it take to set up this product?
less than 1 month
How many people in your company actively use this product?
several employees
What is the primary use of this product in your company?
mostly B2C
EFFECT ON BUSINESS GOALS:
How did using this product affect your business goals?
- It provided a modifiable scheduler to be managed and edited from managers and other users, and keeps appointments in a single calendar.
- It automated online booking based on availability.
- It collected contact data from appointment makers.
PRICING & COSTS
What was the cost of implementing this product?
$300/year purchase
What is your total annual cost for using this product?
$300
How long is your contract with the vendor?
1 year
Did you get any discount for this product? How much?
No
FEATURE DETAILS
Self-Service
24/7 Access through Multiple Channels amazing
5
Browser-Based amazing
5
Mobile amazing
5
Appointment Transactions amazing
5
Events amazing
5
Group Appointments amazing
5
Appointment Changes amazing
5
Cancellation and No-Show Management amazing
5
Overbooking & Recovery Time amazing
5
Security
SSL Encryption amazing
5
User, Roles, and Access Management amazing
5
E-Commerce
Service Catalog amazing
5
Online Payment Support amazing
5
Administration
Performance & Reliability amazing
5
Reporting & Analytics amazing
5
Mobile amazing
5
Support amazing
5
Customization amazing
5
Communication & Collaboration ok
3
