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User review of SimplyBook.me

Flexible solution

- by S Jaycock

USER SATISFACTION

RECOMMENDATION
6 out of 7
Very likely
COST EFFICENCY
5out of 7
Good
OVERALL IMPRESSION
4out of 5
very good
EASE OF USE
4out of 5
very good
CUSTOMER SUPPORT
4out of 5
very good

PROS & CONS

What are the best aspects of this product?

Flexibility with the features that it offers, and the pricing options reflect this. You aren't paying for things you do not need.

What aspects are problematic or could work better?

It can take a while to get used to where to find everything which can be frustrating - like any new software it takes a while to learn.

What features/services would you like to see in future versions of this product?

I haven't found anything yet but we have only been using the software for a short time.

What specific problems in your company were solved by this product?

We run a dog walking field, and the other software we tried did not allow us to easukt send automatic emails to the user an hour prior to the booked session which included a variable gate code. It could be done by other software but not without complication and more expensive bespoke solutions. I like that it also sends requests for feedback after the bookings.

Are you a current user of this product?

Yes

USER DETAILS

How long have you been using this product?

Less than 1 month

COMPANY DETAILS

What is your company size?

1-10 Employees

What is your industry?

Recreational Facilities and Services

USAGE & IMPLEMENTATION

How did your company implement this product?

on premise

How long did it take to set up this product?

less than 1 week

How many people in your company actively use this product?

just me

What is the primary use of this product in your company?

mostly B2C

EFFECT ON BUSINESS GOALS:

How did using this product affect your business goals?

  • It automated online booking based on availability.
  • It collected contact data from appointment makers.

PRICING & COSTS

What was the cost of implementing this product?

See below

What is your total annual cost for using this product?

£200 + VAT plus cost of SMS

How long is your contract with the vendor?

1 year

FEATURE DETAILS

Self-Service

Browser-Based
4
very good
Resource Selection
4
very good
Activity Selection
4
very good
Real-Time Availability
4
very good
Appointment Transactions
4
very good
Appointment Changes
4
very good
Cancellation and No-Show Management
4
very good

Security

User, Roles, and Access Management
4
very good

Administration

Performance & Reliability
4
very good
Reporting & Analytics
4
very good
Support
5
amazing
Customization
4
very good
API/Integrations
4
very good