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User review of SimplyBook.me

Friendly use but not too easy and cheap when you have to customize

- by HUGO ESQUIVIAS

USER SATISFACTION

RECOMMENDATION
6 out of 7
Very likely
COST EFFICENCY
5out of 7
Good
OVERALL IMPRESSION
3out of 5
ok
EASE OF USE
5out of 5
amazing
CUSTOMER SUPPORT
5out of 5
amazing

PROS & CONS

What are the best aspects of this product?

friendly user experience and customer service is really fast

What aspects are problematic or could work better?

You have to pay for everything when you need to customize some things. Sometimes I´m not feeling great differences between plugins that you pay and other thing that are free.
The classes calendar is very tricky to see by mobile

What features/services would you like to see in future versions of this product?

weekly timeline with all the services/classes
Same providers for classes and Services, now I´m creating one per class but I can use the same for different service; "Bit tricky to understand this"

What specific problems in your company were solved by this product?

booking management in terms of memberships

Are you a current user of this product?

Yes

USER DETAILS

What is your role with this product?

  • I use it myself

How long have you been using this product?

Less than 1 year

COMPANY DETAILS

What is your company size?

1-10 Employees

What is your industry?

Sports

USAGE & IMPLEMENTATION

How did your company implement this product?

in the cloud

How long did it take to set up this product?

less than 1 month

How many people in your company actively use this product?

just me

What is the primary use of this product in your company?

mostly B2C

EFFECT ON BUSINESS GOALS:

How did using this product affect your business goals?

  • It automated online booking based on availability.

PRICING & COSTS

What was the cost of implementing this product?

230

What is your total annual cost for using this product?

230

How long is your contract with the vendor?

Less than 1 year

Did you get any discount for this product? How much?

no

FEATURE DETAILS

Self-Service

Open System
3
ok
24/7 Access through Multiple Channels
3
ok
Mobile
2
mediocre
Resource Selection
4
very good
Activity Selection
3
ok
Real-Time Availability
5
amazing
Appointment Transactions
4
very good
COTS
4
very good
Events
4
very good
Compound Appointments
3
ok
Group Appointments
3
ok
Appointment Changes
3
ok
Cancellation and No-Show Management
3
ok
Waitlist
3
ok
Overbooking & Recovery Time
3
ok

Security

SSL Encryption
4
very good
User, Roles, and Access Management
5
amazing
Backup & Recovery
4
very good

E-Commerce

Service Catalog
5
amazing
Online Payment Support
5
amazing

Administration

Performance & Reliability
5
amazing
Reporting & Analytics
3
ok
Mobile
2
mediocre
Support
5
amazing
Customization
3
ok
API/Integrations
4
very good
Batch Processing
3
ok
Communication & Collaboration
4
very good