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User review of SimplyBook.me

Good

- by Arthur Tischuck

USER SATISFACTION

RECOMMENDATION
6 out of 7
Very likely
COST EFFICENCY
7out of 7
Superb
OVERALL IMPRESSION
5out of 5
amazing
EASE OF USE
5out of 5
amazing
CUSTOMER SUPPORT
5out of 5
amazing

PROS & CONS

What are the best aspects of this product?

very convenient integration with the site and facebook. many additions. possibility of payment for prepay

What aspects are problematic or could work better?

easy to destroy the system by changing the base interval in the settings. I did not understand how to remove the break, which he himself made in the calendar section

What features/services would you like to see in future versions of this product?

Integration with cram systems like amo crm or trello

What specific problems in your company were solved by this product?

I spend to many time to write my clients in my schedule

Are you a current user of this product?

Yes

USER DETAILS

What is your role with this product?

  • I use it myself

COMPANY DETAILS

What is your company size?

1-10 Employees

What is your industry?

Consumer Services

USAGE & IMPLEMENTATION

How did your company implement this product?

on premise

How long did it take to set up this product?

more than 1 month

How many people in your company actively use this product?

just me

What is the primary use of this product in your company?

mostly B2C

EFFECT ON BUSINESS GOALS:

How did using this product affect your business goals?

  • It increased reliability and customer satisfaction.

FEATURE DETAILS

Self-Service

Open System
5
amazing
24/7 Access through Multiple Channels
5
amazing
Browser-Based
5
amazing
Mobile
5
amazing
Resource Selection
5
amazing
Activity Selection
5
amazing
Real-Time Availability
5
amazing
Appointment Transactions
5
amazing
COTS
4
very good
Events
4
very good
Compound Appointments
5
amazing
Group Appointments
5
amazing
Appointment Changes
5
amazing
Cancellation and No-Show Management
5
amazing
Waitlist
5
amazing
Overbooking & Recovery Time
5
amazing

Security

SSL Encryption
5
amazing
User, Roles, and Access Management
5
amazing
Backup & Recovery
5
amazing

E-Commerce

Service Catalog
5
amazing
Online Payment Support
5
amazing

Administration

Performance & Reliability
5
amazing
Reporting & Analytics
5
amazing
Mobile
5
amazing
Support
5
amazing
Customization
5
amazing
API/Integrations
5
amazing
Batch Processing
5
amazing
Communication & Collaboration
5
amazing