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User review of SimplyBook.me

Was a good experience to work with Simplybook.me

- by Isabel Gil

USER SATISFACTION

RECOMMENDATION
5 out of 7
Quite likely
COST EFFICENCY
6out of 7
Very good
OVERALL IMPRESSION
3out of 5
ok
EASE OF USE
4out of 5
very good
CUSTOMER SUPPORT
4out of 5
very good

PROS & CONS

What are the best aspects of this product?

Easy of use and plugins that permit to add features easily

What aspects are problematic or could work better?

May be more clarity on plugin limitations (purchased version dependant). It´s very confuse that a feature work well during free trial and when it finished not work at all neither with a purchased plan (becasuse this plan limit number of plugins).

What features/services would you like to see in future versions of this product?

A free version may be with advertising, Calendar total integration and update.

What specific problems in your company were solved by this product?

Booking of different types of services

Are you a current user of this product?

Yes

USER DETAILS

What is your role with this product?

  • I implemented it

How long have you been using this product?

Less than 1 year

COMPANY DETAILS

What is your company size?

1-10 Employees

What is your industry?

Professional Training & Coaching

USAGE & IMPLEMENTATION

Did your company use a different software before this one?

Yes

What software did you use before?

ScheduleOnce (is been in use yet)

Why did you decide to change it?

Not decide to change it, we recommend to use it because is cheaper and easier to use, but we use both

Are you satisfied with the change?

Some of my clients are satisfied with it

How did your company implement this product?

in the cloud

How long did it take to set up this product?

less than 1 week

How many people in your company actively use this product?

just me

What is the primary use of this product in your company?

mostly B2C

EFFECT ON BUSINESS GOALS:

How did using this product affect your business goals?

  • It automated online booking based on availability.

PRICING & COSTS

What was the cost of implementing this product?

40 USD

What is your total annual cost for using this product?

299 USD

How long is your contract with the vendor?

1 month

Did you get any discount for this product? How much?

No

FEATURE DETAILS

Self-Service

Open System
3
ok
24/7 Access through Multiple Channels
3
ok
Browser-Based
4
very good
Resource Selection
3
ok
Activity Selection
3
ok
Real-Time Availability
3
ok
Appointment Transactions
3
ok
COTS
3
ok
Events
3
ok
Compound Appointments
3
ok
Group Appointments
3
ok
Appointment Changes
3
ok
Cancellation and No-Show Management
3
ok
Waitlist
3
ok
Overbooking & Recovery Time
3
ok

Administration

Support
4
very good
Customization
3
ok