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User review of SimplyBook.me

Great booking system

- by Peter Gangl

USER SATISFACTION

RECOMMENDATION
7 out of 7
Definitely
COST EFFICENCY
5out of 7
Good
OVERALL IMPRESSION
5out of 5
amazing
EASE OF USE
5out of 5
amazing
CUSTOMER SUPPORT
5out of 5
amazing

PROS & CONS

What are the best aspects of this product?

Easy to handle and good price. The performance is very good. Ererything understandable explained. Very good Design and very good integration in Wordpress.

What aspects are problematic or could work better?

No one is known yet

Are you a current user of this product?

No

USER DETAILS

What is your role with this product?

  • I use it myself

How long have you been using this product?

Less than 1 month

COMPANY DETAILS

What is your company size?

1-10 Employees

What is your industry?

Health, Wellness and Fitness

USAGE & IMPLEMENTATION

How did your company implement this product?

in the cloud

How long did it take to set up this product?

less than 1 day

How many people in your company actively use this product?

just me

What is the primary use of this product in your company?

mostly B2B

EFFECT ON BUSINESS GOALS:

How did using this product affect your business goals?

  • It provided a modifiable scheduler to be managed and edited from managers and other users, and keeps appointments in a single calendar.
  • It automated online booking based on availability.
  • It collected contact data from appointment makers.
  • It increased reliability and customer satisfaction.

PRICING & COSTS

What is your total annual cost for using this product?

120 Euro

How long is your contract with the vendor?

Unlimited

Did you get any discount for this product? How much?

-

FEATURE DETAILS

Self-Service

Open System
3
ok
24/7 Access through Multiple Channels
4
very good
Browser-Based
3
ok
Mobile
4
very good
Resource Selection
4
very good
Activity Selection
4
very good
Real-Time Availability
5
amazing
Appointment Transactions
3
ok
COTS
3
ok
Events
3
ok
Compound Appointments
4
very good
Group Appointments
4
very good
Appointment Changes
4
very good
Cancellation and No-Show Management
4
very good
Waitlist
4
very good
Overbooking & Recovery Time
4
very good

Security

SSL Encryption
5
amazing
User, Roles, and Access Management
4
very good
Backup & Recovery
4
very good

E-Commerce

Service Catalog
4
very good
Online Payment Support
4
very good

Administration

Performance & Reliability
5
amazing
Reporting & Analytics
5
amazing
Mobile
4
very good
Support
4
very good
Customization
4
very good
API/Integrations
4
very good
Communication & Collaboration
4
very good