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User review of SimplyBook.me

Great Booking Website for Anyone

- by Raven Gates

USER SATISFACTION

RECOMMENDATION
7 out of 7
Definitely
COST EFFICENCY
6out of 7
Very good
OVERALL IMPRESSION
4out of 5
very good
EASE OF USE
5out of 5
amazing
CUSTOMER SUPPORT
5out of 5
amazing

PROS & CONS

What are the best aspects of this product?

The ease of creating a booking site for your business. They have many online tools to help you through out your process of building. You get a professional look without all the stress.

What aspects are problematic or could work better?

Better instruction on the design page. When you change the color of something, showing which section is being updated with that change.

What features/services would you like to see in future versions of this product?

I’m not sure. Possibly having a virtual assistant that you can talk to and see face to face. That way you don’t waste time and have someone guiding you.

What specific problems in your company were solved by this product?

Having a website to keep track of my booking appointments, showing my work to potential clients.

Are you a current user of this product?

Yes

USER DETAILS

What is your role with this product?

  • I made the decision to purchase it

How long have you been using this product?

Less than 1 month

COMPANY DETAILS

What is your company size?

1-10 Employees

USAGE & IMPLEMENTATION

How did your company implement this product?

on premise

How long did it take to set up this product?

less than 1 day

How many people in your company actively use this product?

just me

What is the primary use of this product in your company?

both B2B & B2C

EFFECT ON BUSINESS GOALS:

How did using this product affect your business goals?

  • It provided a modifiable scheduler to be managed and edited from managers and other users, and keeps appointments in a single calendar.
  • It automated online booking based on availability.

PRICING & COSTS

What was the cost of implementing this product?

10/month

What is your total annual cost for using this product?

100

How long is your contract with the vendor?

1 year

Did you get any discount for this product? How much?

No

FEATURE DETAILS

Self-Service

Open System
4
very good
24/7 Access through Multiple Channels
5
amazing
Browser-Based
5
amazing
Mobile
4
very good
Resource Selection
4
very good
Activity Selection
4
very good
Real-Time Availability
4
very good
Appointment Transactions
4
very good
COTS
4
very good
Events
4
very good
Group Appointments
4
very good
Appointment Changes
4
very good
Cancellation and No-Show Management
4
very good

Security

SSL Encryption
4
very good
User, Roles, and Access Management
4
very good
Backup & Recovery
4
very good

E-Commerce

Service Catalog
4
very good
Online Payment Support
4
very good

Administration

Performance & Reliability
4
very good
Reporting & Analytics
4
very good
Mobile
4
very good
Support
3
ok
Customization
4
very good
API/Integrations
4
very good
Communication & Collaboration
4
very good