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User review of SimplyBook.me

Great Schduling App!!!

- by SONIA NOVICK

USER SATISFACTION

RECOMMENDATION
7 out of 7
Definitely
COST EFFICENCY
5out of 7
Good
OVERALL IMPRESSION
5out of 5
amazing
EASE OF USE
4out of 5
very good
CUSTOMER SUPPORT
4out of 5
very good

PROS & CONS

What are the best aspects of this product?

Easy to use easy to install on proprietary websites!

What aspects are problematic or could work better?

When Simplybook .me changes their platform ease of use style and look, it takes a bit of time to get used to the new platform and use the different components. Many times I find myself having a hard time finding certain application within this scheduling platform.

What features/services would you like to see in future versions of this product?

I would like to see a better menu of apps where I can purchase individual modules and have other payment options for these modules you can purchase 1 module or 5 modules. So you're stuck with only two options. It would be more practical if you guys at SymplyBook.me broke it down to being able to purchase modules in increments of 1- 2 or 3 or 4 and up to 5 modules per year.

What specific problems in your company were solved by this product?

One big problem SimplyBook.me app resolved for me and made my practice so much easier for folks to go online and schedule their appointments with me and pay for their sessions. Love this ease of use for my customers and me.

Are you a current user of this product?

Yes

USER DETAILS

What is your role with this product?

  • I use it myself

How long have you been using this product?

3-5 years

COMPANY DETAILS

What is your company size?

1-10 Employees

What is your industry?

Consumer Services

USAGE & IMPLEMENTATION

How did your company implement this product?

on premise

How long did it take to set up this product?

less than 1 hour

How many people in your company actively use this product?

several employees

What is the primary use of this product in your company?

both B2B & B2C

EFFECT ON BUSINESS GOALS:

How did using this product affect your business goals?

  • It provided a modifiable scheduler to be managed and edited from managers and other users, and keeps appointments in a single calendar.
  • It automated online booking based on availability.
  • It collected contact data from appointment makers.
  • It increased reliability and customer satisfaction.

PRICING & COSTS

What was the cost of implementing this product?

$80.00

What is your total annual cost for using this product?

$80.00 up to $180.00

How long is your contract with the vendor?

Unlimited

Did you get any discount for this product? How much?

None

FEATURE DETAILS

Self-Service

Open System
4
very good
24/7 Access through Multiple Channels
5
amazing
Browser-Based
5
amazing
Mobile
5
amazing
Resource Selection
5
amazing
Activity Selection
5
amazing
Real-Time Availability
5
amazing
Appointment Transactions
5
amazing
COTS
4
very good
Events
4
very good
Compound Appointments
4
very good
Group Appointments
4
very good
Appointment Changes
4
very good
Cancellation and No-Show Management
4
very good
Waitlist
4
very good
Overbooking & Recovery Time
4
very good

Security

SSL Encryption
5
amazing
User, Roles, and Access Management
5
amazing
Backup & Recovery
5
amazing

E-Commerce

Service Catalog
5
amazing
Online Payment Support
4
very good

Administration

Performance & Reliability
5
amazing
Reporting & Analytics
5
amazing
Mobile
5
amazing
Support
5
amazing
Customization
5
amazing
API/Integrations
4
very good
Batch Processing
4
very good
Communication & Collaboration
4
very good