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User review of SimplyBook.me

Great service and they listen.

- by Anonymous Reviewer

USER SATISFACTION

RECOMMENDATION
7 out of 7
Definitely
COST EFFICENCY
6out of 7
Very good
OVERALL IMPRESSION
5out of 5
amazing
EASE OF USE
4out of 5
very good
CUSTOMER SUPPORT
4out of 5
very good

PROS & CONS

What are the best aspects of this product?

Flexible. Regular updates and new features rolled out.

What aspects are problematic or could work better?

Need resource dependent bookings.

What features/services would you like to see in future versions of this product?

Bookings dependent on resource.

What specific problems in your company were solved by this product?

Database issues.

Are you a current user of this product?

Yes

USER DETAILS

How long have you been using this product?

3-5 years

COMPANY DETAILS

What is your industry?

Health, Wellness and Fitness

USAGE & IMPLEMENTATION

How did your company implement this product?

in the cloud

How long did it take to set up this product?

less than 1 week

How many people in your company actively use this product?

all employees

What is the primary use of this product in your company?

mostly B2C

EFFECT ON BUSINESS GOALS:

How did using this product affect your business goals?

  • It automated online booking based on availability.

FEATURE DETAILS

Self-Service

Open System
5
amazing
24/7 Access through Multiple Channels
4
very good
Browser-Based
5
amazing
Mobile
5
amazing
Resource Selection
4
very good
Activity Selection
5
amazing
Real-Time Availability
5
amazing
Appointment Transactions
5
amazing
COTS
4
very good
Events
5
amazing
Compound Appointments
3
ok
Group Appointments
4
very good
Appointment Changes
5
amazing
Cancellation and No-Show Management
5
amazing
Waitlist
3
ok
Overbooking & Recovery Time
3
ok

Security

SSL Encryption
3
ok
User, Roles, and Access Management
3
ok
Backup & Recovery
4
very good

E-Commerce

Service Catalog
4
very good
Online Payment Support
5
amazing

Administration

Performance & Reliability
5
amazing
Reporting & Analytics
4
very good
Mobile
5
amazing
Support
4
very good
Customization
4
very good
API/Integrations
4
very good
Communication & Collaboration
5
amazing