User review
of SimplyBook.me
great site!
-
by Anonymous Reviewer
USER SATISFACTION
RECOMMENDATION Very likely
6 out of 7
COST EFFICENCY Good
5out of 7
OVERALL IMPRESSION very good
4out of 5
EASE OF USE amazing
5out of 5
CUSTOMER SUPPORT amazing
5out of 5
PROS & CONS
What are the best aspects of this product?
great support and easy to use interface. I love the templates and how easy it is to personalize
What aspects are problematic or could work better?
I would love to have at least 5 features included in the basic plan. it seems that 3 it too little for 10 dollars a month
What features/services would you like to see in future versions of this product?
I would love to have at least 5 features included in the basic plan. it seems that 3 it too little for 10 dollars a month
What specific problems in your company were solved by this product?
the fact that my clients can book easily is great!
Are you a current user of this product?
Yes
USER DETAILS
What is your role with this product?
- I use it myself
How long have you been using this product?
Less than 1 month
COMPANY DETAILS
What is your company size?
1-10 Employees
What is your industry?
Education Management
USAGE & IMPLEMENTATION
Did your company use a different software before this one?
Yes
What software did you use before?
bobclass
Why did you decide to change it?
more features in simplybook.me
Are you satisfied with the change?
yes
How did your company implement this product?
on premise
How long did it take to set up this product?
less than 1 day
How many people in your company actively use this product?
just me
What is the primary use of this product in your company?
mostly B2B
EFFECT ON BUSINESS GOALS:
How did using this product affect your business goals?
- It provided a modifiable scheduler to be managed and edited from managers and other users, and keeps appointments in a single calendar.
- It automated online booking based on availability.
- It collected contact data from appointment makers.
- It increased reliability and customer satisfaction.
PRICING & COSTS
What was the cost of implementing this product?
10 dollars a month
What is your total annual cost for using this product?
120 dollars
How long is your contract with the vendor?
1 month
Did you get any discount for this product? How much?
no
FEATURE DETAILS
Self-Service
Open System very good
4
24/7 Access through Multiple Channels ok
3
Browser-Based very good
4
Mobile very good
4
Resource Selection ok
3
Activity Selection very good
4
Real-Time Availability very good
4
Appointment Transactions very good
4
Events very good
4
Compound Appointments very good
4
Group Appointments very good
4
Appointment Changes very good
4
Cancellation and No-Show Management very good
4
Security
SSL Encryption very good
4
User, Roles, and Access Management very good
4
E-Commerce
Service Catalog very good
4
Online Payment Support very good
4
Administration
Performance & Reliability very good
4
Reporting & Analytics very good
4
Mobile very good
4
Support amazing
5
Customization very good
4
API/Integrations very good
4
Batch Processing very good
4
Communication & Collaboration very good
4
