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User review of SimplyBook.me

great site!

- by Anonymous Reviewer

USER SATISFACTION

RECOMMENDATION
6 out of 7
Very likely
COST EFFICENCY
5out of 7
Good
OVERALL IMPRESSION
4out of 5
very good
EASE OF USE
5out of 5
amazing
CUSTOMER SUPPORT
5out of 5
amazing

PROS & CONS

What are the best aspects of this product?

great support and easy to use interface. I love the templates and how easy it is to personalize

What aspects are problematic or could work better?

I would love to have at least 5 features included in the basic plan. it seems that 3 it too little for 10 dollars a month

What features/services would you like to see in future versions of this product?

I would love to have at least 5 features included in the basic plan. it seems that 3 it too little for 10 dollars a month

What specific problems in your company were solved by this product?

the fact that my clients can book easily is great!

Are you a current user of this product?

Yes

USER DETAILS

What is your role with this product?

  • I use it myself

How long have you been using this product?

Less than 1 month

COMPANY DETAILS

What is your company size?

1-10 Employees

What is your industry?

Education Management

USAGE & IMPLEMENTATION

Did your company use a different software before this one?

Yes

What software did you use before?

bobclass

Why did you decide to change it?

more features in simplybook.me

Are you satisfied with the change?

yes

How did your company implement this product?

on premise

How long did it take to set up this product?

less than 1 day

How many people in your company actively use this product?

just me

What is the primary use of this product in your company?

mostly B2B

EFFECT ON BUSINESS GOALS:

How did using this product affect your business goals?

  • It provided a modifiable scheduler to be managed and edited from managers and other users, and keeps appointments in a single calendar.
  • It automated online booking based on availability.
  • It collected contact data from appointment makers.
  • It increased reliability and customer satisfaction.

PRICING & COSTS

What was the cost of implementing this product?

10 dollars a month

What is your total annual cost for using this product?

120 dollars

How long is your contract with the vendor?

1 month

Did you get any discount for this product? How much?

no

FEATURE DETAILS

Self-Service

Open System
4
very good
24/7 Access through Multiple Channels
3
ok
Browser-Based
4
very good
Mobile
4
very good
Resource Selection
3
ok
Activity Selection
4
very good
Real-Time Availability
4
very good
Appointment Transactions
4
very good
Events
4
very good
Compound Appointments
4
very good
Group Appointments
4
very good
Appointment Changes
4
very good
Cancellation and No-Show Management
4
very good

Security

SSL Encryption
4
very good
User, Roles, and Access Management
4
very good

E-Commerce

Service Catalog
4
very good
Online Payment Support
4
very good

Administration

Performance & Reliability
4
very good
Reporting & Analytics
4
very good
Mobile
4
very good
Support
5
amazing
Customization
4
very good
API/Integrations
4
very good
Batch Processing
4
very good
Communication & Collaboration
4
very good