MENU
GET LISTED
GET LISTED
SHOW ALLPOPULAR CATEGORIES
Logo of SimplyBook.me
User review of SimplyBook.me

Great for Small Service Biz

- by Joe Pizza

USER SATISFACTION

RECOMMENDATION
7 out of 7
Definitely
COST EFFICENCY
7out of 7
Superb
OVERALL IMPRESSION
5out of 5
amazing
EASE OF USE
5out of 5
amazing
CUSTOMER SUPPORT
5out of 5
amazing

PROS & CONS

What are the best aspects of this product?

Infinitely customizable and ability to accept payments. Think of a cool feature that would help you sell better and likely they thought of it already and have an easy way for you to implement.



The best part of all is that new features are continually coming, I check back every few months and cool new features which help our biz sell better are there.

What aspects are problematic or could work better?

Inside the widget the description field of each service can use better scaling of the text so that when customers see a service the text doesn’t get cut off ignore it too long. There is the ability for the user to hit a bump out arrow to see full description however the bump out is not intuitive and doesn’t work great on mobile. Hence the ability to better scale and space text size so that more text can be seen in descriptions would be preferred.

What features/services would you like to see in future versions of this product?

Ability to edit widget with pop outs at each screen to easily explain the next booking and purchase step. Some of our customers are Senior Citizens and not tech savvy and although the widget is unbelievably easy for most to make it through the booking process, some non tech savvy senior citizens need extra information about why we are asking for date and time and so forth. An easy “info” button “i” which gives a little more info on why we are asking for date and time and shows them they can click the the services for more information.

What specific problems in your company were solved by this product?

Simply book me solved so many problems for our company. We use it for staffing, scheduling and payment, and point of service purchases. It’s a great service infinitely customizable and contrinually being upgraded with new cool features.

Are you a current user of this product?

Yes

USER DETAILS

What is your role with this product?

  • I made the decision to purchase it

How long have you been using this product?

1-3 years

COMPANY DETAILS

What is your company size?

11-50 Employees

What is your industry?

Leisure, Travel & Tourism

USAGE & IMPLEMENTATION

How did your company implement this product?

in the cloud

How long did it take to set up this product?

less than 1 week

How many people in your company actively use this product?

most employees

What is the primary use of this product in your company?

mostly B2C

EFFECT ON BUSINESS GOALS:

How did using this product affect your business goals?

  • It provided a modifiable scheduler to be managed and edited from managers and other users, and keeps appointments in a single calendar.
  • It automated online booking based on availability.
  • It collected contact data from appointment makers.
  • It increased reliability and customer satisfaction.

PRICING & COSTS

What was the cost of implementing this product?

$100

What is your total annual cost for using this product?

$500

How long is your contract with the vendor?

1 month

FEATURE DETAILS

Self-Service

Open System
5
amazing
24/7 Access through Multiple Channels
5
amazing
Browser-Based
5
amazing
Mobile
5
amazing
Resource Selection
5
amazing
Activity Selection
5
amazing
Real-Time Availability
5
amazing
Appointment Transactions
4
very good
COTS
5
amazing
Events
5
amazing
Compound Appointments
4
very good
Group Appointments
4
very good
Appointment Changes
3
ok
Cancellation and No-Show Management
3
ok
Waitlist
3
ok
Overbooking & Recovery Time
3
ok

Security

SSL Encryption
4
very good
User, Roles, and Access Management
5
amazing

E-Commerce

Service Catalog
5
amazing
Online Payment Support
5
amazing

Administration

Performance & Reliability
5
amazing
Reporting & Analytics
4
very good
Mobile
5
amazing
Support
5
amazing
Customization
5
amazing
API/Integrations
5
amazing
Batch Processing
4
very good
Communication & Collaboration
5
amazing