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User review of SimplyBook.me

Great tool for car washing services

- by Anonymous Reviewer

USER SATISFACTION

RECOMMENDATION
6 out of 7
Very likely
COST EFFICENCY
6out of 7
Very good
OVERALL IMPRESSION
5out of 5
amazing
EASE OF USE
4out of 5
very good
CUSTOMER SUPPORT
5out of 5
amazing

PROS & CONS

What are the best aspects of this product?

The comprehensiveness of the features that it has out of the box

What aspects are problematic or could work better?

Setup needs a few hours to fit it to your business

What features/services would you like to see in future versions of this product?

Best customisation at the customer booking webpage

What specific problems in your company were solved by this product?

To control and to improve resource efficiency

Are you a current user of this product?

Yes

USER DETAILS

How long have you been using this product?

Less than 1 month

COMPANY DETAILS

What is your company size?

11-50 Employees

What is your industry?

Automotive

USAGE & IMPLEMENTATION

How did your company implement this product?

in the cloud

How long did it take to set up this product?

less than 1 day

How many people in your company actively use this product?

several employees

What is the primary use of this product in your company?

mostly B2C

EFFECT ON BUSINESS GOALS:

How did using this product affect your business goals?

  • It provided a modifiable scheduler to be managed and edited from managers and other users, and keeps appointments in a single calendar.
  • It automated online booking based on availability.
  • It collected contact data from appointment makers.
  • It increased reliability and customer satisfaction.

PRICING & COSTS

What was the cost of implementing this product?

500

What is your total annual cost for using this product?

100

How long is your contract with the vendor?

1 year

Did you get any discount for this product? How much?

No

FEATURE DETAILS

Self-Service

Open System
4
very good
24/7 Access through Multiple Channels
4
very good
Browser-Based
5
amazing
Mobile
4
very good
Resource Selection
4
very good
Activity Selection
5
amazing
Real-Time Availability
5
amazing
Appointment Transactions
3
ok
COTS
3
ok
Events
4
very good
Compound Appointments
5
amazing
Group Appointments
4
very good
Appointment Changes
4
very good
Cancellation and No-Show Management
5
amazing
Waitlist
4
very good
Overbooking & Recovery Time
5
amazing

Security

SSL Encryption
4
very good
User, Roles, and Access Management
4
very good
Backup & Recovery
4
very good

E-Commerce

Service Catalog
3
ok
Online Payment Support
4
very good

Administration

Performance & Reliability
4
very good
Reporting & Analytics
4
very good
Mobile
4
very good
Support
5
amazing
Customization
4
very good
API/Integrations
4
very good
Batch Processing
4
very good
Communication & Collaboration
4
very good