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User review of SimplyBook.me

Perfect for our small business

- by Francesc Guiu Turmo

USER SATISFACTION

RECOMMENDATION
6 out of 7
Very likely
COST EFFICENCY
6out of 7
Very good
OVERALL IMPRESSION
4out of 5
very good
EASE OF USE
4out of 5
very good
CUSTOMER SUPPORT
4out of 5
very good

PROS & CONS

What are the best aspects of this product?

Many possibilities to configure your schedule.

Customer service very helpfull if you demand it by chat.

What aspects are problematic or could work better?

Web widget look&feel improvable

Are you a current user of this product?

Yes

USER DETAILS

How long have you been using this product?

Less than 1 year

COMPANY DETAILS

What is your company size?

1-10 Employees

What is your industry?

Entertainment

USAGE & IMPLEMENTATION

How did your company implement this product?

in the cloud

How long did it take to set up this product?

less than 1 day

How many people in your company actively use this product?

just me

What is the primary use of this product in your company?

mostly B2C

EFFECT ON BUSINESS GOALS:

How did using this product affect your business goals?

  • It automated online booking based on availability.

PRICING & COSTS

What is your total annual cost for using this product?

80€

How long is your contract with the vendor?

1 year

Did you get any discount for this product? How much?

16€ for paying whole year

FEATURE DETAILS

Self-Service

24/7 Access through Multiple Channels
4
very good
Browser-Based
4
very good
Resource Selection
3
ok
Activity Selection
4
very good
Real-Time Availability
4
very good
Appointment Transactions
4
very good
Events
4
very good
Compound Appointments
4
very good
Group Appointments
4
very good
Appointment Changes
4
very good
Cancellation and No-Show Management
3
ok

Security

SSL Encryption
3
ok
Backup & Recovery
3
ok

Administration

Performance & Reliability
4
very good
Reporting & Analytics
4
very good
Support
5
amazing
Customization
3
ok
Communication & Collaboration
4
very good