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User review of SimplyBook.me

Pleasantly happy with SimplyBookMe, simple, flexible and affordable

- by Abs Hassan

USER SATISFACTION

RECOMMENDATION
6 out of 7
Very likely
COST EFFICENCY
6out of 7
Very good
OVERALL IMPRESSION
4out of 5
very good
EASE OF USE
3out of 5
ok
CUSTOMER SUPPORT
4out of 5
very good

PROS & CONS

What are the best aspects of this product?

The range of custom features and also very easy to embed into personal website. Also i don't think there is any of their branding smashed on the embedded application (from recollection) which is great.

What aspects are problematic or could work better?

When on the free subscription, there is a monthly email sent out and it seems you have to select the option to renew rather than doing it automatically (as far as i understand)

What features/services would you like to see in future versions of this product?

On the embedded app, more ease in being able to resize /reposition it. However, this could just be my lack of expertise.

What specific problems in your company were solved by this product?

Any professional way to get calls booked in and automated without needing to talk through with the potential customer. Have a form helps prevent time-wasters.

Are you a current user of this product?

Yes

USER DETAILS

What is your role with this product?

  • I implemented it

How long have you been using this product?

1-3 years

COMPANY DETAILS

What is your company size?

1-10 Employees

What is your industry?

Real Estate

USAGE & IMPLEMENTATION

How did your company implement this product?

in the cloud

How long did it take to set up this product?

less than 1 day

How many people in your company actively use this product?

just me

What is the primary use of this product in your company?

mostly B2C

PRICING & COSTS

What was the cost of implementing this product?

£15 per quarter

What is your total annual cost for using this product?

£60 if same package is used

How long is your contract with the vendor?

Less than 1 year

Did you get any discount for this product? How much?

No

FEATURE DETAILS

Self-Service

Open System
4
very good
24/7 Access through Multiple Channels
4
very good
Browser-Based
5
amazing
Resource Selection
5
amazing
Activity Selection
4
very good
Real-Time Availability
5
amazing
Appointment Transactions
4
very good
Appointment Changes
4
very good
Cancellation and No-Show Management
4
very good
Overbooking & Recovery Time
5
amazing

Security

SSL Encryption
4
very good
User, Roles, and Access Management
4
very good
Backup & Recovery
4
very good