- Home Appointment Scheduling Software SimplyBook.me Reasonable pricing, but a bit confusing
- Why is FinancesOnline free
User review
of SimplyBook.me
Reasonable pricing, but a bit confusing
-
by Anonymous Reviewer
USER SATISFACTION
RECOMMENDATION Quite likely
5 out of 7
COST EFFICENCY Good
5out of 7
OVERALL IMPRESSION ok
3out of 5
EASE OF USE ok
3out of 5
CUSTOMER SUPPORT very good
4out of 5
PROS & CONS
What are the best aspects of this product?
Reasonable pricing and I like how you're able to connect your Facebook page. This makes a difference in selling services being that it's an easier option to book.
What aspects are problematic or could work better?
I don't really care for the design layout functionality. I struggled to make it match my own brand and felt like things would have been much smoother if we could fully customize the layouts. It was also difficult to navigate through everything.
What features/services would you like to see in future versions of this product?
Easier navigation. It can be a bit overwhelming to a new user like myself.
What specific problems in your company were solved by this product?
Online booking.
Are you a current user of this product?
Yes
USER DETAILS
What is your role with this product?
- I use it myself
How long have you been using this product?
Less than 1 month
COMPANY DETAILS
What is your company size?
1-10 Employees
What is your industry?
Health, Wellness and Fitness
USAGE & IMPLEMENTATION
How did your company implement this product?
in the cloud
How long did it take to set up this product?
less than 1 week
How many people in your company actively use this product?
just me
What is the primary use of this product in your company?
mostly B2B
EFFECT ON BUSINESS GOALS:
How did using this product affect your business goals?
- It provided a modifiable scheduler to be managed and edited from managers and other users, and keeps appointments in a single calendar.
- It automated online booking based on availability.
- It collected contact data from appointment makers.
- It increased reliability and customer satisfaction.
PRICING & COSTS
What was the cost of implementing this product?
300
What is your total annual cost for using this product?
300
How long is your contract with the vendor?
1 year
Did you get any discount for this product? How much?
None
FEATURE DETAILS
Self-Service
Open System ok
3
24/7 Access through Multiple Channels very good
4
Browser-Based ok
3
Mobile mediocre
2
Resource Selection ok
3
Activity Selection ok
3
Real-Time Availability ok
3
Appointment Transactions very good
4
COTS ok
3
Events ok
3
Compound Appointments ok
3
Group Appointments ok
3
Appointment Changes ok
3
Cancellation and No-Show Management very good
4
Waitlist very good
4
Overbooking & Recovery Time very good
4
Security
SSL Encryption mediocre
2
User, Roles, and Access Management mediocre
2
Backup & Recovery ok
3
E-Commerce
Service Catalog ok
3
Online Payment Support very good
4
Administration
Performance & Reliability very good
4
Reporting & Analytics ok
3
Mobile mediocre
2
Support very good
4
Customization mediocre
2
API/Integrations mediocre
2
Batch Processing ok
3
Communication & Collaboration ok
3
