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User review of SimplyBook.me

Search for scheduling software for two years till now – SimplyBook…..

- by Anonymous Reviewer

USER SATISFACTION

RECOMMENDATION
6 out of 7
Very likely
COST EFFICENCY
4out of 7
Acceptable
OVERALL IMPRESSION
4out of 5
very good
EASE OF USE
5out of 5
amazing
CUSTOMER SUPPORT
5out of 5
amazing

PROS & CONS

What are the best aspects of this product?

Easy to use, Custom Features are great ... Custom Translation allows me to set up my preference labels and awesome CUSTOMER SERVICE!!

What aspects are problematic or could work better?

little expensive.. just wish to allow me purchase individual custom feature after I used up 8 custom feature for Standard Plan instead force me to go up to premium plan for only one or two extra I need.

What features/services would you like to see in future versions of this product?

Allows provider to set up their own prices on each service, Add commission fee , travel mileage cost.

What specific problems in your company were solved by this product?

The major I love that Simply book because it makes so easier for the junior employee to access their own schedule and just click the special days to set up their own availability dates and times.

Are you a current user of this product?

Yes

USER DETAILS

What is your role with this product?

  • I made the decision to purchase it

How long have you been using this product?

Less than 1 month

COMPANY DETAILS

What is your company size?

1-10 Employees

What is your industry?

Other

USAGE & IMPLEMENTATION

Did your company use a different software before this one?

Yes

What software did you use before?

Booking Ultra Pro, custom programming by developer team.

Why did you decide to change it?

providers has not been in comfort zone and consume their times at their back ends till Simply Book Me and BLAST BEST AWESOME customer service!!!!

Are you satisfied with the change?

Definitively YES.

How did your company implement this product?

in the cloud

How long did it take to set up this product?

less than 1 week

How many people in your company actively use this product?

several employees

What is the primary use of this product in your company?

mostly B2B

EFFECT ON BUSINESS GOALS:

How did using this product affect your business goals?

  • It provided a modifiable scheduler to be managed and edited from managers and other users, and keeps appointments in a single calendar.
  • It automated online booking based on availability.
  • It collected contact data from appointment makers.
  • It increased reliability and customer satisfaction.

PRICING & COSTS

What was the cost of implementing this product?

unknow

What is your total annual cost for using this product?

not use annual plan

How long is your contract with the vendor?

Unlimited

Did you get any discount for this product? How much?

no yet

FEATURE DETAILS

Self-Service

Open System
4
very good
24/7 Access through Multiple Channels
4
very good
Browser-Based
3
ok
Resource Selection
4
very good
Activity Selection
4
very good
Real-Time Availability
5
amazing
Appointment Transactions
3
ok
Compound Appointments
4
very good
Appointment Changes
5
amazing
Cancellation and No-Show Management
3
ok

Security

User, Roles, and Access Management
5
amazing

E-Commerce

Online Payment Support
3
ok

Administration

Performance & Reliability
4
very good
Support
5
amazing
Customization
5
amazing
API/Integrations
3
ok
Communication & Collaboration
5
amazing