- Home Appointment Scheduling Software SimplyBook.me Search for scheduling software for two years till now – SimplyBook…..
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User review
of SimplyBook.me
Search for scheduling software for two years till now – SimplyBook…..
-
by Anonymous Reviewer
USER SATISFACTION
RECOMMENDATION Very likely
6 out of 7
COST EFFICENCY Acceptable
4out of 7
OVERALL IMPRESSION very good
4out of 5
EASE OF USE amazing
5out of 5
CUSTOMER SUPPORT amazing
5out of 5
PROS & CONS
What are the best aspects of this product?
Easy to use, Custom Features are great ... Custom Translation allows me to set up my preference labels and awesome CUSTOMER SERVICE!!
What aspects are problematic or could work better?
little expensive.. just wish to allow me purchase individual custom feature after I used up 8 custom feature for Standard Plan instead force me to go up to premium plan for only one or two extra I need.
What features/services would you like to see in future versions of this product?
Allows provider to set up their own prices on each service, Add commission fee , travel mileage cost.
What specific problems in your company were solved by this product?
The major I love that Simply book because it makes so easier for the junior employee to access their own schedule and just click the special days to set up their own availability dates and times.
Are you a current user of this product?
Yes
USER DETAILS
What is your role with this product?
- I made the decision to purchase it
How long have you been using this product?
Less than 1 month
COMPANY DETAILS
What is your company size?
1-10 Employees
What is your industry?
Other
USAGE & IMPLEMENTATION
Did your company use a different software before this one?
Yes
What software did you use before?
Booking Ultra Pro, custom programming by developer team.
Why did you decide to change it?
providers has not been in comfort zone and consume their times at their back ends till Simply Book Me and BLAST BEST AWESOME customer service!!!!
Are you satisfied with the change?
Definitively YES.
How did your company implement this product?
in the cloud
How long did it take to set up this product?
less than 1 week
How many people in your company actively use this product?
several employees
What is the primary use of this product in your company?
mostly B2B
EFFECT ON BUSINESS GOALS:
How did using this product affect your business goals?
- It provided a modifiable scheduler to be managed and edited from managers and other users, and keeps appointments in a single calendar.
- It automated online booking based on availability.
- It collected contact data from appointment makers.
- It increased reliability and customer satisfaction.
PRICING & COSTS
What was the cost of implementing this product?
unknow
What is your total annual cost for using this product?
not use annual plan
How long is your contract with the vendor?
Unlimited
Did you get any discount for this product? How much?
no yet
FEATURE DETAILS
Self-Service
Open System very good
4
24/7 Access through Multiple Channels very good
4
Browser-Based ok
3
Resource Selection very good
4
Activity Selection very good
4
Real-Time Availability amazing
5
Appointment Transactions ok
3
Compound Appointments very good
4
Appointment Changes amazing
5
Cancellation and No-Show Management ok
3
Security
User, Roles, and Access Management amazing
5
E-Commerce
Online Payment Support ok
3
Administration
Performance & Reliability very good
4
Support amazing
5
Customization amazing
5
API/Integrations ok
3
Communication & Collaboration amazing
5
