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User review of SimplyBook.me

SimplyBook – the best out there

- by Maria Berglund

USER SATISFACTION

RECOMMENDATION
7 out of 7
Definitely
COST EFFICENCY
6out of 7
Very good
OVERALL IMPRESSION
4out of 5
very good
EASE OF USE
5out of 5
amazing
CUSTOMER SUPPORT
4out of 5
very good

PROS & CONS

What are the best aspects of this product?

Userfriendliness! I was able to set ut the system myself, despite being unexperienced and feeling a bit like Bambi on the ice...! When I started trying out bookings with my customers, I couldn't believe how well it worked - and how few errors I've had to deal with since.

What aspects are problematic or could work better?

There is a weakness somewhere in the three steps each customer must take to book an appointment. I've had four customers show up for sessions they thought were booked, but never showed in my admin calendar, and two others have inadvertently cancelled their bookings when they wanted to add more. I'm sure SimplyBook's staff is on as we speak.

What features/services would you like to see in future versions of this product?

More flexibility in the calendar functions, with better control over start- and end times of sessions, and breaktimes.

What specific problems in your company were solved by this product?

EVERYTHING was solved with this product! No more changing appointment time by hand in a book calendar! No more double bookings! No need for SMS or calls when the client is sick - or the provider. And no more misunderstandings, as confirmation e-mails actually work with SimplyBook (as opposed to WooCommerce, which I regret to say gave me a woeful first year of internet bookings).

Are you a current user of this product?

Yes

USER DETAILS

What is your role with this product?

  • I use it myself

How long have you been using this product?

Less than 1 year

COMPANY DETAILS

What is your company size?

1-10 Employees

What is your industry?

Music

USAGE & IMPLEMENTATION

Did your company use a different software before this one?

Yes

What software did you use before?

Woocommerce

Why did you decide to change it?

Too many flaws and too hard to keep the overview over sales

Are you satisfied with the change?

YES!

How did your company implement this product?

in the cloud

How long did it take to set up this product?

less than 1 week

How many people in your company actively use this product?

just me

What is the primary use of this product in your company?

mostly B2C

EFFECT ON BUSINESS GOALS:

How did using this product affect your business goals?

  • It automated online booking based on availability.
  • It increased reliability and customer satisfaction.

PRICING & COSTS

What was the cost of implementing this product?

About 400 USD

What is your total annual cost for using this product?

About 400 USD

How long is your contract with the vendor?

Unlimited

Did you get any discount for this product? How much?

No

FEATURE DETAILS

Self-Service

Open System
5
amazing
24/7 Access through Multiple Channels
5
amazing
Browser-Based
4
very good
Mobile
2
mediocre
Activity Selection
4
very good
Real-Time Availability
5
amazing
Appointment Transactions
5
amazing
Appointment Changes
4
very good
Cancellation and No-Show Management
4
very good

Security

User, Roles, and Access Management
4
very good

Administration

Performance & Reliability
4
very good
Mobile
2
mediocre
Support
4
very good
Customization
4
very good
API/Integrations
4
very good