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User review of SimplyBook.me

Spend time before you buy

- by Anonymous Reviewer

USER SATISFACTION

RECOMMENDATION
3 out of 7
Unlikely
COST EFFICENCY
4out of 7
Acceptable
OVERALL IMPRESSION
2out of 5
mediocre
EASE OF USE
3out of 5
ok
CUSTOMER SUPPORT
3out of 5
ok

PROS & CONS

What are the best aspects of this product?

Lot of features can be customized but they are not country specific and may struggle in doing the way you want

What aspects are problematic or could work better?

There are hidden charges 10 time to the subscription cost which was a huge blow and surprise in case if you want to customize. It is all about a strategy not a fair deal

What features/services would you like to see in future versions of this product?

Be transparent and clear in all aspects which I see is missing at this point

What specific problems in your company were solved by this product?

Not really

Are you a current user of this product?

Yes

USER DETAILS

How long have you been using this product?

Less than 1 month

COMPANY DETAILS

What is your company size?

1-10 Employees

What is your industry?

Facilities Services

USAGE & IMPLEMENTATION

Did your company use a different software before this one?

Yes

What software did you use before?

Brilion

Why did you decide to change it?

Brilion lacks the functionalites and lacks customer support

Are you satisfied with the change?

Not really

How did your company implement this product?

in the cloud

How long did it take to set up this product?

less than 1 hour

How many people in your company actively use this product?

just me

What is the primary use of this product in your company?

mostly B2C

EFFECT ON BUSINESS GOALS:

How did using this product affect your business goals?

  • It provided a modifiable scheduler to be managed and edited from managers and other users, and keeps appointments in a single calendar.

PRICING & COSTS

What was the cost of implementing this product?

700 Dollars

What is your total annual cost for using this product?

1500 Dollars

How long is your contract with the vendor?

Less than 1 year

Did you get any discount for this product? How much?

No

FEATURE DETAILS

Self-Service

Open System
3
ok
24/7 Access through Multiple Channels
3
ok
Browser-Based
3
ok
Resource Selection
3
ok
Activity Selection
3
ok
Real-Time Availability
3
ok
Appointment Transactions
3
ok
COTS
2
mediocre
Events
2
mediocre
Compound Appointments
2
mediocre
Group Appointments
2
mediocre
Appointment Changes
3
ok

Security

SSL Encryption
3
ok
User, Roles, and Access Management
3
ok

E-Commerce

Service Catalog
2
mediocre
Online Payment Support
1
very poor

Administration

Performance & Reliability
3
ok
Reporting & Analytics
4
very good
Support
3
ok
Customization
2
mediocre
API/Integrations
2
mediocre
Communication & Collaboration
3
ok