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User review of SimplyBook.me

After using different software solutions i found SBme.

- by Hermann Troger

USER SATISFACTION

RECOMMENDATION
7 out of 7
Definitely
COST EFFICENCY
6out of 7
Very good
OVERALL IMPRESSION
5out of 5
amazing
EASE OF USE
5out of 5
amazing
CUSTOMER SUPPORT
5out of 5
amazing

PROS & CONS

What are the best aspects of this product?

Bespoke solution for my business in German availability makes it even better. give my clients to book appointments 24/7.

What aspects are problematic or could work better?

Haven\'t had any problems yet. setting it up was a peace of cake with the help of the team. so no problems.

What features/services would you like to see in future versions of this product?

I did like the pod on messenger. i really want that back. i loved it and my clients.

What specific problems in your company were solved by this product?

Making my most expensive service affordable.

Are you a current user of this product?

Yes

USER DETAILS

What is your role with this product?

  • I use it myself

How long have you been using this product?

3-5 years

COMPANY DETAILS

What is your company size?

1-10 Employees

What is your industry?

Cosmetics

USAGE & IMPLEMENTATION

Did your company use a different software before this one?

Yes

What software did you use before?

Salonmeister and MindBody

Why did you decide to change it?

I can make it bespoke for my needs.

Are you satisfied with the change?

Very much so

How did your company implement this product?

in the cloud

How long did it take to set up this product?

less than 1 hour

How many people in your company actively use this product?

several employees

What is the primary use of this product in your company?

both B2B & B2C

EFFECT ON BUSINESS GOALS:

How did using this product affect your business goals?

  • It automated online booking based on availability.
  • It collected contact data from appointment makers.

PRICING & COSTS

What is your total annual cost for using this product?

130

How long is your contract with the vendor?

Unlimited

Did you get any discount for this product? How much?

no

FEATURE DETAILS

Self-Service

Open System
4
very good
24/7 Access through Multiple Channels
4
very good
Browser-Based
4
very good
Mobile
5
amazing
Resource Selection
4
very good
Activity Selection
4
very good
Real-Time Availability
5
amazing
Appointment Transactions
5
amazing
COTS
4
very good
Events
4
very good
Compound Appointments
4
very good
Group Appointments
4
very good
Appointment Changes
5
amazing
Cancellation and No-Show Management
5
amazing
Waitlist
3
ok
Overbooking & Recovery Time
4
very good

Security

SSL Encryption
4
very good
User, Roles, and Access Management
4
very good
Backup & Recovery
5
amazing

E-Commerce

Service Catalog
3
ok
Online Payment Support
3
ok

Administration

Performance & Reliability
5
amazing
Reporting & Analytics
5
amazing
Mobile
5
amazing
Support
5
amazing
Customization
5
amazing
API/Integrations
4
very good
Batch Processing
4
very good
Communication & Collaboration
4
very good